Administrative Assistant

Primary Responsibilities

• Greet individuals at reception in a courteous and professional manner.
• Answer/transfer incoming phone calls; make outgoing calls as needed; take messages; check messages in inbox; and respond accordingly in a courteous, professional and timely manner.
• Register new clients, which includes assisting with filling out registration forms and de-roster clients as needed.
• Book internal and external client appointments for East Mississauga/Etobicoke locations; confirm new client appointments and share the responsibility of calling clients for follow-up appointments as directed by the providers or client recall system.
• Receive urgent messages and direct information and/or chart to appropriate provider for timely follow-up.
• Arrange for translation/interpretation services as required.
• Perform data entry in the clinic’s Electronic Medical Record.
• Scan and file test results and correspondence in a timely manner.
• Book home visits and/or make arrangements with the support worker/family member, etc. if needed; and confirm appointments prior to the visit.
• Receive and process lab results.
• Process electronic and paper documentation; filing, scanning and faxing.
• Sort, date-stamp and distribute incoming mail and faxes and collect and post outgoing mail, photocopy and type general correspondence.
• Know and share LAMP resources with all clients.
• Change/order toner for the machines and refill paper as needed
• Clean/sanitize the reception area, waiting room and personal desk space and record it in log book.
• Participate in team and LAMP all staff meetings regularly.
• Provide coverage for other Administrative colleagues as appropriate when they are absent and contribute to overall team functioning by assisting where needed.

Required Qualifications

• Medical Office Administration Diploma from a recognized institution or equivalent.
• Two to three years of experience in a community health setting.
• Understand privacy legislations, medical and health care system, diversity and inclusion.
• Knowledge of health care coverage programs.
• Excellent interpersonal skills necessary to work effectively across all levels of the organization’s diverse workforce.
• Excellent communication skills, both verbal and written, with the ability to clearly convey information and ideas.
• Proficient typing speed
• Great attention to detail with the ability to work under pressure, account for results, and meet challenging deadlines with the ability to maintain a positive attitude
• Professional and empathetic.
• Positive attitude and dependable with strong initiative and the ability to work both independently and in a team-oriented atmosphere.
• Open minded, eager and willing to constantly learn and improve oneself.
• Knowledge of Etobicoke and the East Mississauga regions, as well as a second language that is reflective of the community being served are all preferable assets

Comprehensive Health & Wellness Coverage

Growth, Purpose & Community Impact