Administration Coordinator (Front of House) Yasmina British Academy
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Key skills for this role
About the Role
The role involves managing parent enquiries, providing administrative support, and ensuring a positive customer experience through effective communication and organization.
Key Skills for This Role
Responsibilities
- Manage and triage incoming parent enquiries
- Maintain accurate records of complaints, compliments, and resolutions
- Provide responsive support to Admissions and Reception during peak periods
- Maintain parent feedback trackers, survey logs, and action logs
- Plan and coordinate parent engagement events and activities
- Coordinate logistics for Parent Council meetings
- Support social media presence by coordinating content planning and scheduling
- Prepare letters, reports, presentations, agendas, and minutes
- Coordinate departmental activities and meeting schedules
- Monitor supplies and raise requests ahead of need
Requirements
- High School Certificate or Diploma; bachelor's degree preferred
- 3 5 years experience in administration or customer service
- Strong English communication skills
- Excellent organisational and administrative abilities
- Proficiency in Microsoft Office
- Strong customer service mindset
Full Job Posting
Overview
- Yasmina British Academy is an outstanding English Curriculum school in Abu Dhabi.
- We are currently seeking an Administration Coordinator to be the operational backbone of the school's Customer Experience function.
Minimum Qualifications
- High School Certificate or Diploma; bachelor's degree preferred.
- 3 5 years experience in administration or customer service.
- School or education experience preferred.
- Experience supporting parent relations or customer experience teams desirable.
Job Specific Knowledge & Skills
- Strong English communication skills.
- Excellent organisational and administrative abilities.
- Strong attention to detail and accuracy.
- Strong customer service mindset.
- Proficiency in Microsoft Office.
- Confident working with data in Excel.
- Comfortable using feedback and survey tools (e.g. Qualtrics) and CRM or admissions systems.
- Familiarity with social media scheduling and content tools.
- Strong time management and prioritisation skills.
- Experience with school systems is an advantage.
Main Duties
- Manage and triage incoming parent enquiries, ensuring every enquiry is acknowledged and followed up within agreed service standards.
- Maintain accurate records of complaints, compliments, and resolutions.
- Provide responsive support to Admissions and Reception during peak periods.
- Maintain parent feedback trackers, survey logs, and action logs.
- Maintain accurate trackers, databases, and reports.
- Plan and coordinate parent engagement events and activities end to end.
- Coordinate logistics for Parent Council meetings and initiatives.
- Support the Parent Relations Executive in coordinating and delivering the school's social media presence.
- Prepare letters, reports, presentations, agendas, and minutes.
- Coordinate departmental activities, meeting schedules, correspondence, and document distribution.
- Monitor supplies and raise requests ahead of need.
- Ensure Compliance, Confidentiality & Continuous Improvement.
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