Manager - Parent Relations - Aldar Education
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Key skills for this role
About the Role
Aldar Education is seeking a Manager - Parent Relations to support its schools in the UAE. The role involves providing high-quality customer service to parents, managing admissions processes, and developing retention strategies.
Key Skills for This Role
Responsibilities
- Provides high quality customer service to all potential and existing customers
- Manages students’ and parents’ satisfaction to contribute to retention
- Develops retention strategies to support meeting the school’s enrolment targets
- Ensures the Admission process is compliant throughout the academic year
- Develops marketing strategies for the school, build content calendars for social platforms
- Builds strong relationships with parents to assist with student retention
Requirements
- Bachelor's degree
- A minimum of 2 years of experience in a similar role in the region
- Customer service experience is essential
- Fluent English communication skills, written and oral
- Strong interpersonal skills
- Good knowledge of child protection and safeguarding
Full Job Posting
Job Overview
- Aldar Education is currently seeking a Manager Parent Relations to support our growing family of owned and operated schools in the UAE.
- The successful candidate will be closely aligned with our core values and ethos and possess a genuine understanding and appreciation of the values of the region.
Minimum Qualifications and Experience
- Bachelor’s degree.
- A minimum of 2 years of experience in a similar role in the region.
- Customer service experience is essential.
- Experience in the Education sector is preferred.
Job Specific Knowledge & Skills
- Fluent English communication skills, written and oral.
- Strong interpersonal skills.
- Ability to work flexibly as a member of a team.
- Result driven with a proactive approach.
- Ability to analyse information in a systematic manner.
- Ability to create a culture of continuous learning and knowledge sharing.
- Excellent office management skills.
- Approachable, professional, calm and knowledgeable.
- Good knowledge of child protection and safeguarding.
- A clean enhanced Disclosure and Barring Services check or police check.
Main Duties
- Provides high quality customer service to all potential and existing customers.
- Manages students’ and parents’ satisfaction to contribute to retention.
- Positively contributes to enrolment growth.
- Develops retention strategies to support meeting the school’s enrolment targets.
- Ensures the Admission process is compliant throughout the academic year.
- Is present in the reception area to support parents with queries and complaints.
- Develops marketing strategies for the school, build content calendars for social platforms.
- Supports in the identification of newsworthy stories.
- Assists the Admissions team when needed.
- Builds strong relationships with parents to assist with student retention.
- Oversees the Reception team to ensure high standard customer service.
- Supports in creating compelling marketing materials.
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