Parent Experience Lead - Aldar Education
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Key skills for this role
About the Role
Aldar Education is seeking a Parent Experience Lead to serve as the dedicated point of contact for families, ensuring a personalized and high-quality service. The role requires fluency in English and Arabic, a Bachelor's degree, and 3-5 years of experience in premium customer-facing or hospitality roles.
Key Skills for This Role
Responsibilities
- Act as dedicated point of contact for families requiring personalized support
- Build trusted relationships with parents and act as liaison between families, school leadership and operational teams
- Support Principal and Senior Leadership Team in managing sensitive parent matters
- Manage complex parent enquiries and concerns, coordinating with relevant departments
- Monitor parent feedback, identify trends and recommend service improvements
- Prepare regular updates and reports on parent engagement and service delivery
- Coordinate parent engagement initiatives, events and workshops
- Work with Front of House team to ensure high standard of service
Requirements
- Bachelor's degree or equivalent qualification
- Minimum 3 5 years' experience in a premium customer facing, relationship management or hospitality role
- Fluent in both English and Arabic
- Exceptional customer service and relationship management skills
- Highly professional, discreet and confident managing sensitive situations
- Strong interpersonal and organizational skills
Full Job Posting
Role Overview
- Aldar Education is currently seeking a Parent Experience Lead to join one of our schools in Abu Dhabi.
- The successful candidate will act as the dedicated point of contact for key parent relationships, ensuring enquiries and concerns are managed with professionalism, discretion and efficiency.
- This role would suit someone with experience in a premium hospitality, luxury hotel, customer relationship, concierge or guest services environment, or within a school or education setting.
Minimum Qualifications
- Bachelor's degree or equivalent qualification.
- A professional qualification in hospitality, hotel management, customer service or a related field is desirable.
Minimum Experience
- Minimum of 3 5 years' experience in a premium customer facing, relationship management or hospitality role.
- Experience within a luxury hotel, concierge, guest relations, customer success or high end service environment is highly desirable.
- Previous experience within a school or education setting is advantageous.
- Experience supporting senior stakeholders or managing high profile client relationships is desirable.
Job Specific Knowledge & Skills
- Fluent in both English and Arabic, with excellent written and verbal communication skills.
- Exceptional customer service and relationship management skills.
- Highly professional, discreet and confident managing sensitive or complex situations.
- Strong interpersonal skills with the ability to engage effectively with senior leaders, parents and external stakeholders.
- Excellent organisational skills with the ability to manage multiple priorities.
- Calm under pressure, proactive and solutions focused.
- Strong influencing and problem solving skills.
- Confident using Microsoft Office and customer relationship management or school information systems.
- A collaborative team player with a commitment to delivering an outstanding parent experience.
- Flexible, adaptable and committed to continuous improvement.
Parent Experience & Relationship Management
- Act as the dedicated point of contact for families requiring a personalised and enhanced level of support.
- Build trusted relationships with parents, providing proactive guidance and acting as the liaison between families, school leadership and operational teams.
- Support the Principal and Senior Leadership Team in managing sensitive parent matters.
- Manage complex parent enquiries and concerns, coordinating with relevant departments.
- Monitor parent feedback, identify emerging trends and recommend service improvements.
- Prepare regular updates and reports for the Principal and Senior Leadership Team on parent engagement, feedback and service delivery.
- Support the coordination of meetings and engagements with key parent stakeholder groups.
Parent Communications & Engagement
- Maintain regular communication with parents, ensuring enquiries are managed promptly, professionally and with a strong customer service focus.
- Support the delivery of high quality parent communications, working closely with school leaders.
- Coordinate parent engagement initiatives, events and workshops that strengthen relationships between home and school.
- Work closely with Admissions to ensure prospective families receive a personalised and welcoming experience.
Front of House Support
- Work in partnership with the Front of House team to ensure a consistently high standard of service for parents and visitors.
- Provide additional support during peak periods, high profile events and key parent meetings.
- Help maintain consistent service standards across all parent facing touchpoints and support continuous improvement initiatives.
Continuous Improvement
- Champion a culture of exceptional customer service and parent engagement across the school.
- Identify opportunities to improve the parent journey through enhanced communication, service delivery and stakeholder engagement.
- Ensure all parent interactions are managed professionally, confidentially and in line with school policies and safeguarding requirements.
What We Offer
- Competitive remuneration package, comprehensive benefits and excellent opportunities for professional development.
- Collaborative culture with access to a strong network of professionals, ongoing coaching and training.
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