Administration Coordinator (Front of House) Yasmina British Academy
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Key skills for this role
About the Role
Yasmina British Academy seeks an Administration Coordinator to serve as the operational backbone of the school's Customer Experience function in Abu Dhabi. The role manages parent enquiries, coordinates events, maintains records, and supports admissions and reception.
Key Skills for This Role
Responsibilities
- Manage and triage incoming parent enquiries, ensuring every enquiry is acknowledged and followed up within agreed service standards
- Maintain accurate records of complaints, compliments, and resolutions
- Provide responsive support to Admissions and Reception during peak periods
- Maintain parent feedback trackers, survey logs, and action logs
- Plan and coordinate parent engagement events and activities end to end
- Coordinate logistics for Parent Council meetings and initiatives
- Support the Parent Relations Executive in coordinating and delivering the school’s social media presence
- Prepare letters, reports, presentations, agendas, and minutes
Requirements
- High School Certificate or Diploma; bachelor’s degree preferred
- 3–5 years’ experience in administration or customer service
- School or education experience preferred
- Strong English communication skills
- Excellent organisational and administrative abilities
- Proficiency in Microsoft Office
- Confident working with data in Excel
Full Job Posting
Role Overview
- Yasmina British Academy is an outstanding English Curriculum school in Abu Dhabi.
- We are seeking an Administration Coordinator to be the operational backbone of the school’s Customer Experience function.
- The role ensures that every parent enquiry, interaction, and event is handled promptly and professionally.
Main Duties
- Parent Enquiries & Front Line Responsiveness: Manage and triage incoming parent enquiries.
- Maintain accurate records of complaints, compliments, and resolutions.
- Provide responsive support to Admissions and Reception during peak periods.
- Maintain parent feedback trackers, survey logs, and action logs.
- Plan and coordinate parent engagement events and activities end to end.
- Coordinate logistics for Parent Council meetings and initiatives.
- Support the Parent Relations Executive in coordinating and delivering the school’s social media presence.
- Prepare letters, reports, presentations, agendas, and minutes.
Minimum Qualifications & Experience
- High School Certificate or Diploma; bachelor’s degree preferred.
- 3–5 years’ experience in administration or customer service.
- School or education experience preferred.
- Experience supporting parent relations or customer experience teams desirable.
Job Specific Knowledge & Skills
- Strong English communication skills.
- Excellent organisational and administrative abilities.
- Strong attention to detail and accuracy.
- Strong customer service mindset.
- Proficiency in Microsoft Office.
- Confident working with data in Excel.
- Comfortable using feedback and survey tools (e.g. Qualtrics) and CRM or admissions systems.
- Familiarity with social media scheduling and content tools.
- Strong time management and prioritisation skills.
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