Admin Assistant cum Telesales

Role Overview

Key Responsibilities

• Handle day-to-day administrative and office support activities.
• Answer calls, respond to customer inquiries, and provide basic product or service information.
• Make outbound calls to customers and prospects to generate sales leads.
• Follow up through phone calls, WhatsApp, and email.
• Prepare quotations, invoices, purchase orders, and sales-related documents.
• Maintain customer databases, records, and sales reports.
• Coordinate with sales and operations teams on order processing and customer service.
• Follow up on quotations and pending orders to convert leads into sales.
• Schedule appointments and coordinate meetings when required.
• Handle filing, documentation, and other administrative duties.
• Maintain professional customer relationships and timely query responses.
• Achieve assigned telesales and follow-up targets.

Requirements

• Previous experience in administration, telesales, customer service, or a similar role is preferred.
• Good communication and interpersonal skills.
• Confident and professional telephone manner.
• Good English communication skills; additional languages are an advantage.
• Basic knowledge of MS Office, including Word, Excel, and Outlook.
• Ability to prepare quotations and maintain records accurately.
• Good organizational and follow-up skills.
• Self-motivated, proactive, and target-oriented.
• Ability to work independently and as part of a team.
• Experience in the UAE market is preferred.

Compensation and Employment

• The position is full-time and permanent.
• Pay is AED 2,500 to AED 3,000 per month.
• Sales incentives or commission are based on performance.

Workplace

• Work location is in person.