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Account Manager – Packaging Client Success / Retention

Accurate Paper Box
Knoxville, USA
Full-time
Senior · 5+ years experience
Onsite
Discovered 6 days ago
PipedriveCartonERPOutlook
Free

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Full Job Posting

  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Profit sharing
  • Relocation bonus
  • Signing bonus
  • Training & development
  • Vision insurance
  • Serve as the lead point of contact for assigned accounts, ensuring timely and successful delivery of solutions according to customer objectives
  • Build long-term relationships with existing clients by understanding their packaging needs, internal processes, and go-to-market demands
  • Coordinate with internal teams (estimating, structural design, production, shipping) to ensure orders are accurate, cost-effective, and delivered on time
  • Resolve customer issues with urgency and professionalism, managing expectations throughout the lifecycle of each job
  • Partner with sales, prepress, and operations to support product launches, price updates, or new project development
  • Track account activity and communications through CRM (Pipedrive) and ERP (CartonERP) systems
  • Support Quarterly Business Reviews (QBRs) and customer scorecard reporting for strategic accounts
  • Identify account growth opportunities and collaborate with Account Executives to present upsell or cross-sell solutions
  • Partner closely with the customer and internal teams to ensure strong alignment and responsiveness
  • Demonstrate empathy, reliability, and follow-through to build trust and rapport
  • Support a culture of accuracy, accountability, and continuous improvement
  • Help surface customer feedback and market intelligence to support company innovation and service offerings
  • Customer-Centric: Understands customer needs and creates tailored solutions to retain and grow relationships
  • Communication: Effectively delivers messages across teams and clients, adapting tone and detail to the audience
  • Organizational Skills: Balances multiple priorities and works through complex scheduling or production scenarios
  • Problem-Solving: Resolves account issues and anticipates challenges before they escalate
  • Detail-Oriented: Reviews orders, specs, and project details with precision
  • Time Management: Juggles recurring tasks and urgent requests with efficiency
  • Decision-Making: Exercises judgment to keep projects moving forward while protecting customer satisfaction
  • Technical Skills: Comfortable navigating CRM, ERP, Outlook, Excel, shared drives, and quoting tools
  • Required: +5 years of experience in account management or customer service in a B2B manufacturing environment
  • Preferred: Experience in folding carton, corrugated, or related paperboard packaging
  • Required: Bachelor’s degree in Business, Communications, Packaging Science or a related field OR combination of education and experience

• Health, Dental, Vision, 401(k)

  • Career Advancement
  • Supportive, family-oriented team culture

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