Account Manager II

Company Overview

Team/Department Overview

Key Responsibilities:

• Partnering with our Account Executives to support our relationships with customers, particularly by servicing day-to-day customer needs.
• Conducting weekly touch points and engagement strategies with our key decision makers to identify expansion opportunities, proactively upsell, and ensure maximum wallet share.
• Maximizing profitability for the firm by quoting and strategically accepting or rejecting freight.
• Arranging and hosting quarterly business reviews with your key decision-makers.
• Extreme ownership of the daily freight factory operational execution; quote through invoice.
• Own the day-to-day operational needs and requirements of your customers, including handling escalations and resolving issues quickly.
• Focused on load board management, coverage execution, escalation management, and timely issue resolution.
• Ensuring operational execution for successful billing including; rate management, fuel surcharges, accessorials agreements, and resolving any outstanding billing issues, collections, or credit needs.
• Maintain SOPs for all customers, ensure service expectations are met, and execute on CAP plans as necessary.
• Possess deep knowledge of client's needs, challenges, communication styles, roles, and key decision-makers within each organization.