Account Manager

About Paymob

Job purpose

Responsibilities

• Manage merchant accounts as the primary point of contact.
• Build relationships that support satisfaction, retention, and growth.
• Monitor account performance, transaction volumes, and product usage.
• Drive upselling and cross-selling opportunities.
• Conduct business reviews and provide performance recommendations.
• Coordinate internal teams to resolve merchant issues.
• Communicate merchant feedback for product and service improvements.
• Support adoption of new products and maintain account reporting.
• Identify risks and opportunities for revenue and transaction growth.

Requirements

• Two to four years of experience in account management, customer success, relationship management, or a similar client-facing role.
• Experience managing and growing client or merchant portfolios with a focus on retention.
• Experience with account growth, upselling, cross-selling, and revenue opportunities.
• Analytical, communication, negotiation, stakeholder management, organizational, and time-management skills.
• Excellent written and spoken English.
• Bachelor’s degree in Business, Finance, Economics, or a related field.

Preferred qualifications

• Experience in FinTech, payments, banking, SaaS, or technology is preferred.
• Arabic and relevant professional certifications are pluses.

Work model

• The role offers a flexible hybrid work model combining office collaboration and remote productivity.

Benefits

• The employer offers performance-driven incentive programs and continuous career coaching.
• The company describes cross-border collaboration and a focus on long-term development.