Account Manager

About Paymob

Job Purpose

Responsibilities

• Manage merchant accounts as the primary point of contact and build relationships that support satisfaction, retention, and growth.
• Monitor account performance, transaction volumes, and product usage to identify trends and opportunities.
• Drive upselling and cross-selling opportunities across Paymob products and services.
• Conduct business reviews and share performance insights and recommendations with merchants.
• Coordinate with Sales, Product, Operations, and other teams to resolve merchant issues efficiently.
• Communicate merchant feedback to support product and service improvements.
• Support implementation and adoption of new products, features, and services.
• Maintain account reports, performance updates, and relevant documentation.
• Identify account risks and opportunities to support revenue and transaction growth.

Requirements

• 2–4 years of experience in account management, customer success, relationship management, or a similar client-facing role.
• Experience managing and growing a portfolio of clients or merchants with a focus on relationships and retention.
• Commercial experience with account growth, upselling, cross-selling, and revenue opportunities.
• Analytical experience in performance tracking, reporting, data interpretation, and basic forecasting.
• FinTech, payments, banking, SaaS, or technology experience is highly preferred.
• Strong communication, negotiation, stakeholder management, organizational, and time-management skills.
• Excellent written and spoken English; Arabic is a plus.
• Bachelor’s degree in Business, Finance, Economics, or a related field; relevant certifications are a plus.

Benefits

• Competitive compensation packages and performance-driven incentive programs are offered.
• A flexible hybrid work model supports office collaboration and remote productivity.
• Career coaching and cross-border collaboration support continuous development.