Account Manager
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Key skills for this role
About the Role
Hewlett-Packard is seeking an experienced Account Manager to manage key accounts in Dubai. The role involves driving business performance, building customer relationships, and orchestrating deal teams to optimize profitability.
Key Skills for This Role
Responsibilities
- Articulate connection between customer's KPIs and HPE solutions, influencing decision making
- Build and execute plan to drive growth and profitability across HPE's portfolio
- Engage with customer to identify opportunities and lead pipeline building activities
- Develop and maintain professional relationship network within the customer
- Develop and maintain view of partner landscape and run governance for partner network
- Develop and update expertise in IT technology
- Build, develop and lead the extended account team
- Provide feedback into other HPE organizations to improve customer experience
- Develop and execute comprehensive account business plan
Requirements
- University or Bachelor's Degree preferred, or equivalent experience
- Typically 6 10+ years account management experience
- Experience in IT industry preferred
- Experience in vertical industry preferred
- Experience in different sales roles is a plus
Full Job Posting
Job Family Definition
- Manages one or several larger accounts or acts as the account lead for a substantial part of a top account.
- Understands customer's IT and business objectives, priorities, requirements and challenges, and adds value by implementing HPE's strategy.
- Drives business performance for all HPE BUs and manages the portfolio mix to optimize profitability of the account.
Management Level Definition
- Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.
- Frequently contributes to the development of new ideas and methods.
- Works on complex problems where analysis requires in depth evaluation of multiple factors.
Responsibilities
- Articulates a two way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with IT solutions.
- Builds and executes a plan to drive growth and profitability across HPE's portfolio, in a structured and recurring way.
- Engages with the customer to identify opportunities and translates customers' business challenges and goals into IT opportunities.
- Develops and maintains a professional relationship network within the customer to maximize efficiency and effectiveness for HPE.
- Develops and maintains a view of the partner landscape in the account and runs an active governance process for the partner network.
- Develops and updates expertise in IT technology and engages as appropriate with the customer's CTO/CIO.
- Builds, develops and leads the extended account team and runs a governance with the extended team.
- Provides feedback into other HPE organizations and coordinates with other customer facing HPE organizations to improve the customer experience.
- Develops and executes a comprehensive account business plan for defined accounts.
Education and Experience
- University or Bachelor's Degree preferred, or equivalent experience. Engineering or technology education, advanced degree or MBA desired.
- Typically 6 10+ years account management experience.
- Experience in IT industry preferred. Experience working within an IT department and/or working within customers is a plus.
- Experience in vertical industry preferred.
- Experience in different sales roles is a plus.
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