Account Manager - Calgary
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Key skills for this role
About the Role
Gambles Ontario Produce is seeking an Account Manager in Calgary to oversee customer accounts, build relationships, and drive sales growth. The role requires 2+ years of account management experience and sales experience managing retail and wholesale customers in Western Canada.
Key Skills for This Role
Responsibilities
- Serve as the primary point of contact for assigned customer accounts, ensuring exceptional service and timely issue resolution
- Build and maintain strong customer relationships to drive long term partnerships and account growth
- Develop and execute account plans to achieve sales, margin, and service KPIs
- Manage customer pricing and ordering platforms
- Monitor forecasts, fill rates, and trends while collaborating with buying team and operations
- Review sales performance, margins, and budgets to identify growth opportunities
- Maintain accurate customer records, contracts, pricing agreements, and account updates
- Prepare customer performance reports and business reviews for customers and internal leadership
- Monitor market conditions and commodity trends to provide customers with timely pricing and product updates
- Identify opportunities to grow existing customer accounts through new products, promotions, and value added solutions
- Identify and pursue new customer opportunities to support business growth
Requirements
- Minimum of 2 years of account management experience
- Minimum of 2 years of sales experience managing retail and wholesale customers in Western Canada
- Professional experience in sales and customer service
- Proven ability to manage multiple priorities and responsibilities simultaneously
- Strong written and verbal communication skills
- Excellent organizational skills, attention to detail, and time management
- Experience in the produce industry is considered an asset
Full Job Posting
Why Gambles?
- Gambles is one of the largest produce wholesalers in Canada, operating out of Toronto, Calgary, and Philadelphia.
- We have a 'hire from within' mentality and focus on developing our people.
- We offer competitive benefits with employer covered health and dental and a company matched Pension Plan.
Job Description
- The Account Manager Calgary will report directly to the Director of Program Sales – Canada.
- This position will oversee daily tasks for addressing customer needs and maintaining account activities.
- Work out of the Gambles Calgary warehouse location; may require travel for customer meetings.
- Primary schedule is 40 hours per week, Monday – Friday, with flexibility for occasional evenings and weekends.
Responsibilities
- Serve as primary point of contact for assigned customer accounts.
- Build and maintain strong customer relationships.
- Develop and execute account plans to achieve sales, margin, and service KPIs.
- Manage customer pricing and ordering platforms.
- Monitor forecasts, fill rates, and trends.
- Review sales performance, margins, and budgets.
- Maintain accurate customer records, contracts, pricing agreements.
- Prepare customer performance reports and business reviews.
- Monitor market conditions and commodity trends.
- Identify opportunities to grow existing accounts.
- Identify and pursue new customer opportunities.
Candidate Requirements
- Minimum 2 years of account management experience.
- Minimum 2 years of sales experience managing retail and wholesale customers in Western Canada.
- Professional experience in sales and customer service.
- Proven ability to manage multiple priorities.
- Strong written and verbal communication skills.
- Excellent organizational skills, attention to detail, and time management.
- Adaptable and able to respond to changing priorities.
- Experience in the produce industry is an asset.
- Comfortable in a fast paced environment.
- Professional and personable.
- Collaborative team player who can also work independently.
- Self motivated with a proactive approach.
Job Information
- Position Status: New Position.
- Intended Schedule: Monday – Friday, 7:00 am – 3:00 pm.
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