Account Executive

Roughly 8–15 years of B2B enterprise software sales experience, including at least 5 years selling SaaS solutions into large enterprises, with a proven track record of quota attainment on complex deals

Background spanning some combination of Enterprise AI/GenAI, Knowledge Management, Customer Service/Contact Centre, CRM, Service Management, or Employee Experience/Digital Workplace

Ideally, direct Knowledge Management sales experience; at minimum, experience selling solutions adjacent to eGain’s space (e.g. candidates from the ecosystem around Salesforce, ServiceNow, Genesys, NICE, Verint, Pegasystems, Zendesk, Coveo, contact-center technology, enterprise AI, or KM vendors such as USU, Empolis, PollyHelp, KMS Lighthouse)

Good understanding of AI, automation, and the broader enterprise technology landscape

Strong discovery skills and the ability to navigate long, ambiguous sales cycles involving business transformation

Comfortable engaging and selling to C-level and VP stakeholders

Self-sufficient, commercially sharp, competitive, persistent, curious, and intellectually credible — someone who builds relationships as naturally as they build pipeline

Curious, intellectually credible, persistent, and comfortable with ambiguity. Competitive and commercially aggressive, but genuinely good at building relationships. Reasonably technical, with the patience for long sales cycles and the conviction to sell an AI-led business transformation story.

The market is moving. Businesses are scrambling to make AI work, and they’re finally realizing garbage knowledge in means garbage decisions out. We’ve got the solution, the customers, and the momentum. We just need the closer.