Access Management Supervisor
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Key skills for this role
About the Role
Manage IT security access, develop guidelines, handle incidents, train staff, and ensure compliance with policies for effective access management.
Key Skills for This Role
Responsibilities
- Develop ZATCA IT security Access Management guidelines, policies and procedures
- Operate IT security access including administration and maintenance of networks, solutions, systems, applications and devices
- Collect identity information of service users and manage lifecycle of access, identity and accounts
- Receive and handle IT security access incidents and escalated tickets within SLAs
- Conduct impact analysis for change requests and implement them
- Monitor access to ZATCA systems and report issues
- Collect performance metrics, analyze against KPIs, and generate reports with corrective actions
- Train junior staff on job activities
Requirements
- Stay updated with IT security Access Management trends
- Experience in operating IT security access including administration and maintenance of networks, solutions, systems, applications and devices
- Ability to manage complete lifecycle of access, identity and accounts
- Experience in handling IT security access incidents and escalated tickets
- Ability to conduct impact analysis for change requests
- Experience in monitoring access to systems and reporting issues
- Ability to train junior staff
Full Job Posting
IT Security Access Management
- Stay updated with IT security Access Management trends, understand business needs, and develop ZATCA IT security Access Management guidelines, policies and procedures to provide full protection of IT environment
Key Responsibilities
- Follow IT security Access Management operational standards, and accordingly operate IT security access including administration and maintenance (identity, authentication, and authorization) of networks, solutions, systems, applications and devices
- Collect identity information of all service users, manage the complete lifecycle of access, identity and accounts and document all needed information
- Receive requests for granting, changing or restricting access rights to services, enable access and authorization to systems and devices based on technical processes and requests, and manage ongoing business support for access management around the clock
- Receive IT security access incidents and escalated tickets, handle the received incidents and tickets according to their priority, and provide the proper resolution in timely and effective manner within the agreed SLAs
- Gather information on the received change requests related to IT security access, conduct impact analysis to prioritize and schedule the change requests, implement the change requests accordingly, and measure their effectiveness
- Monitor the access to ZATCA systems, devices and applications, report issues, and provide recommendations
- Collect the actual performance of IT security Access Management, analyze the collected metrics, identify gaps against set of KPIs, and generate periodical reports with appropriate corrective actions in order to eliminate or mitigate IT security access risks
Organization and Operations
- Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
- Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
- Escalate complex problems to the relevant person to ensure cases/issues are closed properly
- Perform other duties as requested
People Management
- Train junior staff on the different job activities to ensure transfer of know how, when applicable
- Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
- Support junior staff or direct reports in order to execute their duties according to set policies and processes
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