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Accepting Applications for Future Opportunities - Renewals Specialist

SmartBear

Somerville, USA

Junior · 1–2 years experience

USD 80000-85000 / year

Discovered 1 weeks ago

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Responsibilities

Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value
Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success

Requirements:

1-2 years of experience in a customer facing role
Bachelor’s degree or equivalent experience
Sales, account management or customer success experience, especially in software, a plus
Strong customer-focus and service orientate
Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
Ability to consult with customers’ remotely or onsite (if needed) at the business operation and technical levels
Ability to accomplish results working through others
Hands on, individual contributor and collaborative team player
Excellent written and oral communication skills, including presentation skills
Strong analytical and problem-solving abilities
Why you should join the SmartBear crew
You can grow your career at every level.
We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

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Accepting Applications for Future Opportunities - Renewals Specialist

Job Fit Check

Key Skills for This Role

Full Job Posting

Responsibilities

Requirements:

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