1st Line Service Desk Engineer

Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT , we’re not just excited about the future – we’re shaping it. With a bold mission, clear vision, and dynamic strategy, we empower our teams, elevate our people, and deliver unrivalled support, solutions, and services to SMEs across the UK.

Now, we’re looking for YOU to help us achieve greatness

As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service. You’ll diagnose and resolve issues, manage tickets, and ensure every client receives top-tier support.

Provide stellar customer service to end-users and stakeholders

Act as the primary contact for technical service requests

Maintain meticulous records throughout the ticket lifecycle

Deliver high-quality first-time fixes using your troubleshooting skills

Escalate complex issues and manage workload to meet SLAs

To thrive in this role, you’ll bring:

Previous experience in IT support

Exceptional customer service and problem-solving skills

Proficiency in Microsoft technologies

Strong troubleshooting abilities with Microsoft Office and Windows desktops