Zoho CRM Specialist • Business Administration • Executive Support
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Key skills for this role
About the Role
Swisstech Consulting LLC seeks a CRM & Business Operations Coordinator to manage Zoho CRM, improve business processes, and provide executive support. This on-site role in Dubai involves maintaining CRM, creating dashboards, automating workflows, and supporting management.
Key Skills for This Role
Responsibilities
- Maintain Zoho CRM, update client information, create dashboards, produce reports, follow up opportunities, monitor pipelines, create automations, improve workflows, ensure data accuracy.
- Continuously analyze internal procedures and propose improvements in workflow optimization, process automation, internal reporting, task management, KPI monitoring, and operational efficiency.
- Support Management with filing, document organization, HR administration, employee leave tracking, insurance administration, office supply management, internal coordination, and confidential tasks.
- Coordinate communication between Operations, Accounting, Compliance, and Management to ensure client files progress smoothly.
- Help maintain a professional working environment, including preparing meeting rooms and arranging refreshments for client visits.
Requirements
- Experience with Zoho CRM (highly preferred)
- Experience with Zoho One is an advantage
- CRM administration experience
- Good Excel skills
- Comfortable using AI tools such as ChatGPT
- Excellent English
- Additional languages are an advantage
- Highly organized, analytical, dynamic, curious, proactive, trustworthy, positive, solution oriented
Full Job Posting
Position Overview
- You will work directly with Management to organise, optimise and continuously improve our internal processes.
- Your main responsibility will be ensuring that our CRM, administrative systems and internal coordination operate smoothly.
- As a growing company, this role also includes executive support and business administration responsibilities.
Main Responsibilities
- Zoho CRM Management: Maintaining Zoho CRM, updating client information, creating dashboards, producing reports, following up opportunities, monitoring pipelines, creating automations, improving workflows, ensuring data accuracy.
- Business Process Improvement: Continuously analyse internal procedures and propose improvements in workflow optimisation, process automation, internal reporting, task management, KPI monitoring, operational efficiency.
- Executive & Administrative Support: Support Management with filing, document organisation, HR administration, employee leave and vacation tracking, insurance administration, office supply management, internal coordination, confidential administrative tasks.
- Client Coordination: Help coordinate communication between Operations, Accounting, Compliance, and Management to ensure every client file progresses smoothly.
- Office Coordination: Help maintain a professional working environment; occasionally prepare meeting room and arrange refreshments for client visits.
Qualifications
- Experience with Zoho CRM (highly preferred)
- Experience with Zoho One is an advantage
- CRM administration experience
- Good Excel skills
- Comfortable using AI tools such as ChatGPT
- Excellent English
- Additional languages are an advantage
- Highly organised, analytical, dynamic, curious, proactive, trustworthy, positive, solution oriented, comfortable using technology, excellent at multitasking, interested in improving business processes
What We Offer
- Competitive salary based on experience
- Direct collaboration with the Managing Director
- Opportunity to shape the internal organisation of the company
- Modern office next to Dubai Mall Metro
- International working environment
- Long term career opportunities within a rapidly growing Swiss company
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