Workshop Supervisor - Dubai
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Key skills for this role
About the Role
Tesla seeks a Workshop Supervisor to lead service operations in Dubai. The role involves supervising technicians, ensuring safety compliance, managing KPIs, and delivering exceptional customer service.
Key Skills for This Role
Responsibilities
- Supervise health and safety compliance across the workshop
- Oversee and lead Technicians to achieve KPIs including customer satisfaction, productivity, and profitability
- Monitor performance and report progress to management daily
- Identify roadblocks and ensure technicians have tools and training
- Oversee inventory management and workshop organization
- Ensure work standards and engineering procedures are up to date
- Hold daily team meetings outlining expectations and workload
- Act as main point of contact within the workshop, connecting with customers if needed
- Plan and distribute work to technicians based on skill level and capacity
- Motivate and inspire the team in continuous improvements
- Conduct regular one to ones and feedback sessions with Technicians
- Identify training needs and arrange relevant courses
Requirements
- Technical automotive background as a Service Technician is preferable
- Experience with Electric Vehicles is ideal
- Proven ability to lead by example and be innovative with processes
- Analytical ability to understand and impact KPIs
- Problem solving initiative
- Ability to motivate a team
- Exceptional communication skills
- Digitally savvy with ability to adopt new technology
- Good knowledge of MS Office
- Effective communication in English
- Valid driving license and safe driving record
- Performs well in agile, fast paced environment
Full Job Posting
What to Expect
- At Tesla, Workshop Supervisors are front line leaders of the Service operation, acting as brand ambassadors.
- They deliver exceptional customer experience, manage day to day operations, and develop team members.
- Tesla hires leaders who want to run a service business and accelerate the transition to sustainable energy.
What You'll Do
- Supervise health and safety compliance across the workshop.
- Oversee and lead Technicians to achieve KPIs including customer satisfaction, productivity, Fix Right First Time, profitability, and cost savings.
- Monitor performance consistently and report progress to management daily.
- Identify roadblocks disturbing workshop flow and ensure technicians have tools and training.
- Oversee inventory management and ensure workshop is tidy and organized.
- Ensure work standards and engineering procedures are up to date and compliant.
- Hold daily meetings with the team outlining expectations and workload.
- Act as main point of contact within the workshop, connecting with customers directly if required.
- Plan, prepare and distribute work to technicians based on skill level, capacity, and resource.
- Motivate, lead, and inspire the team in continuous improvements and efficiencies.
- Conduct regular one to ones and feedback sessions with Technicians.
- Identify training needs and arrange relevant training courses.
What You'll Bring
- Technical automotive background as a Service Technician is preferable.
- Experience with Electric Vehicles is ideal.
- Proven ability to lead by example and be innovative with processes and efficiencies.
- Analytical ability to understand and impact key performance indicators.
- Problem solving initiative to fix problems and understand root causes.
- Ability to motivate a team and facilitate others to achieve and succeed.
- Calm considered approach with exceptional communication skills.
- Digitally savvy – ability to adopt and adapt quickly to new technology and systems.
- Good knowledge of MS Office.
- Able to communicate, read, and write effectively in English.
- Must have and maintain a valid driving license and safe driving record.
- Performs well in an agile, fast paced environment.
Equal Opportunity
- Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity.
- All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or other protected factors.
- Tesla is committed to providing reasonable accommodations to individuals with disabilities.
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