Service Advisor - Abu Dhabi
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Key skills for this role
About the Role
Tesla seeks a Service Advisor in Abu Dhabi to coordinate a seamless service experience for customers. The role involves communicating with customers, organizing appointments, collaborating with teams, and innovating to improve the customer experience.
Key Skills for This Role
Responsibilities
- Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle.
- Manage minor escalations and difficult conversations, liaise with relevant internal teams, and solve problems.
- Organize customer appointments both digitally and physically in the Service Center.
- Act as a coordination point between customers and the rest of the Service team to deliver excellence during every service visit.
- Ensure all health and safety regulations and procedures are adhered to, for both employees and customers.
- Partner across teams and departments to ensure consistency in customer experience, meet and exceed individual KPIs, and help the team.
- Continuously create, identify, and implement improvements to the customer experience.
Requirements
- Customer centric above all: act with the customer in mind, solid background within customer service.
- Dynamic and skilled multi tasker: prioritize time and tasks efficiently, energetic, highly organized, proactive.
- Eager to learn: understanding knowledge in car repairs and technologies, eager to continuously develop knowledge on service operations and vehicle systems.
- Excellent communicator: communicate clearly and respectfully in English, act as a Tesla ambassador through digital channels, phone and face to face.
- Flexible team player: collaborate closely with different kinds of people, establish and maintain strong working relationships with all internal stakeholders, work in shifts.
- Hold a full GCC valid driver’s license.
Full Job Posting
What To Expect
- Our Service Advisors coordinate a seamless service experience for our customers.
- They are our front line and brand ambassadors, supporting Tesla’s mission.
What You'll Do
- Communicate: Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle. Manage minor escalations and difficult conversations, liaise with relevant internal teams, and solve problems.
- Coordinate: Organize customer appointments both digitally and physically in the Service Center. Act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit. Ensure all health and safety regulations and procedures are adhered to.
- Collaborate: Partner across teams and departments to ensure consistency in customer experience, meet and exceed individual KPIs, and help the team.
- Innovate: Continuously create, identify, and implement improvements to the customer experience.
We offer
- A dynamic, safe, and fast paced environment where inclusion, learning and collaboration are key to success.
- The chance to work with innovative technology and advanced tools and software.
- Ongoing training and development to help you grow your skills and career.
- A competitive compensation and benefits package including Tesla shares.
What You'll Bring
- Customer centric above all: act with the customer in mind, solid background within customer service, excellent problem solver.
- A dynamic and skilled multi tasker: prioritize time and tasks efficiently, energetic, highly organized, proactive, thrive in a fast paced environment.
- Eager to learn: understanding knowledge in car repairs and technologies, eager to continuously develop knowledge on service operations and vehicle systems.
- An excellent communicator: communicate clearly and respectfully in English, act as a Tesla ambassador through digital channels, phone and face to face.
- Flexible team player: collaborate closely with different kinds of people, establish and maintain strong working relationships with all internal stakeholders, work in shifts.
- Safe to drive: hold a full GCC valid driver’s license.
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