WorkForce Suite, Sr. Implementation Consultant / Consultant(e) principal(e) en implantation WorkForce Suite

Role Overview

Implementation Responsibilities

• Configure WorkForce Suite according to client business requirements using scripting and logic.
• Lead and participate in requirements gathering and refinement through client meetings and workshops.
• Create and maintain business requirements documents, use cases, and process diagrams.
• Analyze systems, interface requirements, and business processes to recommend and implement solutions.
• Identify out-of-scope requirements, guide complex configuration issues, and communicate roadblocks.
• Create complex formulas using mathematical or programming skills.
• Perform unit and system testing and verify that test cases meet requirements.
• Support client onboarding and help users develop confidence with implemented products.
• Manage multiple projects, prioritize tasks, allocate resources, and track progress against milestones.

Education and Experience

• Post-secondary education or related business experience.
• IT certification or technical background.
• 4–6 years of experience in WorkForce Management software implementations.
• At least 3–5 years of experience with a programming language, preferably JavaScript and/or SQL.
• Experience implementing or training users on packaged software or complex internally developed applications.
• Intermediate to advanced Microsoft Office skills with emphasis on Excel.
• Understanding of waterfall and agile methodologies in a services-delivery role.
• Ability to manage multiple time-sensitive projects and follow-up items.
• Familiarity with report writers such as Crystal Reports, Cognos, or Actuate.
• Ability to travel up to 5–10%.

Preferred Qualifications

• Strong understanding of WorkForce Software implementation principles and lifecycles.
• Technical aptitude, quick learning, and adaptability.
• Ability to work on a dynamic, client-focused team and establish strong working relationships.
• Familiarity with time and labor management.
• Experience supporting applications for complex software systems.

Compensation

• The compensation range is CAD 83,500 to CAD 133,500 per year.
• In Ontario and/or British Columbia, the stated range represents expected total compensation, including vacation pay and target bonus.

Benefits

• Benefits may include medical, dental, vision, life insurance, retirement savings matching, wellness programs, disability coverage, holidays, personal days, vacation, and paid volunteer time.

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