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Workforce Planning Analyst, Gbr
Intrum
Glasgow, GBR
Full-time
Mid
Onsite
Discovered 1 weeks ago
Workforce Management (WFM) systems
Free
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Workforce Management (WFM) systems
Key Skills for This Role
Workforce Management (WFM) systems
Full Job Posting
Staying ahead is everyone’s job.
As the market leader, it’s up to us to stay ahead. To shape the industry. To set new standards. And wherever in the world your Intrum career path takes you, whatever role you play, you’ll be contributing to growth, innovation and impact that makes a real difference.
We are looking for a proactive and strategic Resource Planning Analyst to join our team. In this role, you will focus on planning ahead—looking days, weeks, and months into the future—to ensure operational readiness and efficiency. You’ll be responsible for resource planning, forecasting, and scheduling, using data-driven insights to help the business stay ahead of demand and support informed decision-making across customer operations.
What will you be doing?
Forecast short, medium, and long-term demand using data, trends, and business insight.
Translate forecasts into clear resource requirements (FTE and skill mix).
Build and maintain capacity plans to ensure optimal staffing levels.
Create and manage schedules, shift patterns, and rotas aligned to demand.
Monitor performance through variance analysis and continuous reforecasting.
Provide data-driven recommendations on hiring, training, and resource allocation.
Maintain and optimise workforce management (WFM) systems.
Partner with operational leaders to align plans with business objectives.
Lead staffing and planning discussions, providing insight and influencing decision-making.
Identify opportunities to improve forecasting, planning, and scheduling processes
Devoted to the FCA principle of Consumer Duty, by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers.
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