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Key skills for this role
Behind our global expansion and vast digital transformation lies four simple but powerful values. Ethics. Dedication. Solutions. Empathy. They’re the values that drive our everyday, no matter how big we become. Others might think they’re small things . But to us, they’re everything.
Are you passionate about helping people and creating positive experiences? We’re looking for empathetic, motivated individuals to join our team as Customer Support Representatives.
Whether you’re experienced in customer service or bringing transferable skills from another industry, we value people who communicate with care, listen with empathy, and thrive in a supportive team environment.
If you enjoy meaningful conversations, solving problems, and making a genuine difference in people’s day-to-day experiences, we’d love to hear from you.
Day to day you will speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan.
Make and receive calls to/from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone and investigating the detail in regard to customers debt.
Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt.
Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers
Work 40 hours per week. You will be scheduled for a range of shifts during our operating hours: Our current operating hours are Monday to Friday from 08:00 to 19.00, and Saturdays from 08:00 to 14:00. Shift patterns and rotations will vary depending on the campaign you are assigned to.
Easily commute to our Glasgow office, this role is hybrid working in this location. You will be office based for the duration of your induction (Circa 8 weeks) and for a period of time after. Which gives you time to build relationships with the team and gain confidence in your role before remote working. So, expect to be office based after your induction initially for a few months, we will discuss individually with you when you are confident to commence hybrid working.
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Fantastic with people after all you will be our first point of contact for our customers and play a key role in providing the help, support and empathy needed to achieve the best outcome.
Positive attitude, self-motivated, enthusiastic individuals, who are ready to make a real difference.
Customer Service experience, whether that's face to face or in a call centre environment. We're interested in your excellent communication skills and ability to help customers.
Enjoy making decisions and connecting with people from all walks of life .
Able to use different systems, accurately reflecting conversations, and the outcome.
Able to deal with sensitive/challenging conversations along with complaints and have the resilience to bounce back from them.
Good numeracy and English literacy skills to help break down some of the complexities around financial products and solutions so you can communicate clearly with customers.
We like to keep things simple, while at the same time ensuring the fit is right for you.
At our hiring event, you’ll get to learn more about us as a business and get to meet one of the recruitment team.
We’ll complete a short telephone interview with you to learn more about you and what skills and experience you have. We’ll also cover some more details about the role and hours.
If successful at this stage, you will then be booked for a video interview with one of our Team Managers for a competency-based interview.
We will then be back in contact with you, usually within 24 hours, to gather your thoughts and provide feedback . Successful applicants can also expect to receive a job offer at this stage
Intrum is Europe’s leading credit management services provider, helping businesses secure payments while supporting consumers in regaining financial stability. With a strong presence across 20 markets, we combine local expertise with global reach to drive sustainable financial solutions. With 9,000 dedicated employees, we work every day to create sustainable financial solutions.
At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.
Publicly traded Swedish credit management and debt resolution provider serving businesses and consumers across Europe.
Visit company websiteJobs and hiring trendsGBP 28163.2-32387.68 yearly / year
Full-time
Entry
Hybrid
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