company_site
Workforce Management Analyst III
iQor
Remote, IND
Full-time
Senior
Remote
Discovered 1 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanRole Overview
The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday contact volume, productivity and capacity forecasts as well as providing leadership with risk mitigation plans. This position will act as a support for leadership, assisting with and providing guidance on performance impact analysis and operational planning.
Full Job Posting
Job Summary
The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday contact volume, productivity and capacity forecasts as well as providing leadership with risk mitigation plans. This position will act as a support for leadership, assisting with and providing guidance on performance impact analysis and operational planning.
Responsibilities
- Monthly, weekly, daily and half or hourly forecasting of inbound/outbound call volumes and staffing requirements based on historical call trends and business growth objectives.
- Support business decisions through the preparation of timely and accurate variable forecasts in a high volume contact center, with specific focus on improving the customer experience and maximizing operational efficiencies.
- Create a meaningful interpretation of data through use of tools, industry experience and logic to frame situations and allow meaningful dialogue and decision making.
- Leads projects that will enable their division to continually improve processes by identifying, sharing, implementing the best practices within and across sites.
- Act as team leader of various projects and participates on teams implementing new improvement processes.
- Articulate reasons for forecast variance and recommend changes to enhance forecast accuracy and effectiveness.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at iQor
Workforce Management Analyst III
, IND
Discovered TodayFull-time
Manager Operations - Chat
Noida, IND
Discovered YesterdayFull-time
Associate Billing
, IND
Discovered 2 days agoFull-time
Senior Manager Workforce Management
, IND
Discovered 3 days agoFull-time
Manager Workforce Management - Dialer
Noida, IND
Discovered 3 days agoFull-time
Agent
Noida, IND
Discovered 3 days agoFull-time
Group Manager - Workforce Management
, IND
Discovered 3 days agoFull-time
Supervisor Operations - Call Center
, USA
Discovered 6 days agoFull-time