company_site
Agent
iQor
Noida, IND
Full-time
Entry
Onsite
Discovered 3 days ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanRole Overview
We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Full Job Posting
Job Summary
We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities
- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our clients products and services.
Skills Requirements
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at iQor
Workforce Management Analyst III
, IND
Discovered TodayFull-time
Manager Operations - Chat
Noida, IND
Discovered YesterdayFull-time
Associate Billing
, IND
Discovered 2 days agoFull-time
Senior Manager Workforce Management
, IND
Discovered 3 days agoFull-time
Group Manager - Workforce Management
, IND
Discovered 3 days agoFull-time
Manager Workforce Management - Dialer
Noida, IND
Discovered 3 days agoFull-time
Supervisor Operations - Call Center
, USA
Discovered 1 weeks agoFull-time
Manager Workforce Management
, IND
Discovered 1 weeks agoFull-time