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WORKFORCE DEVELOPMENT MANAGER
Goodwill Industries of Northeast Iowa, Inc.
Waterloo, USA
Full-time
Mid · 3+ years experience
Onsite
USD 45000-50000 yearly / year
Discovered 1 weeks ago
Free
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This position reports to the Director of Service Management within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. The Service Manager position oversees the development of Goodwill employees through the direct supervision and development of employee and store performance goals. This position is responsible for implementing, monitoring, and analyzing Journey Maps, career plans, and researching and implementing alternative workforce development methods and strategies. This position fosters professional growth, operational efficiency, and long-term success by providing job coaching, crisis intervention and promoting a culture of trust, accountability, and continuous learning.
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Job Summary
This position reports to the Director of Service Management within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. The Service Manager position oversees the development of Goodwill employees through the direct supervision and development of employee and store performance goals. This position is responsible for implementing, monitoring, and analyzing Journey Maps, career plans, and researching and implementing alternative workforce development methods and strategies. This position fosters professional growth, operational efficiency, and long-term success by providing job coaching, crisis intervention and promoting a culture of trust, accountability, and continuous learning.
(Essential functions of the position are listed in bold print.)
Direct supervision of hourly Donated Goods/Retail (DGR) employees.
Delegates assignments to DGR employees under the direction of the Retail Store Manager and keeps them informed of changes in policy and trends. Directs, coaches and guides them in their work in order to help them attain individual growth and store goals.
Demonstrates leadership by holding all team members accountable for established best practices and standard operating procedures.
Ensures compliance with comprehensive training of job duties, policies and procedures, ethical codes of conduct, corporate compliance, etc .
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