Direct Support Professional

Ensures program participants have access to appropriate resources and helps with coordination of those resources if needed.

Provides ongoing assessment of program participants to identify needs and support their capabilities, strengths, and preferences.

Builds rapport with program participants through effective communication based on the participants’ communication style.

Maintains accurate documentation on program participants by learning and remaining current on appropriate documentation guidelines and electronic documentation systems, developing a system to manage documentation, and setting priorities.

Submits documentation for program participants in a timely manner.

Provides crisis intervention as needed to defuse situations, determine appropriate intervention, and contact the necessary support systems. Complies with all reporting requirements related to crisis intervention.

Maintains professional and ethical relationships with program participants, program participant family and friends, co-workers, and other agencies.

Completes all duties of the job and all work requirements.

Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)