Windows Server Engineer L1/L2

• Support enterprise DNS and DHCP services.
• Troubleshoot DNS resolution, configuration, and connectivity issues.
• Troubleshoot DHCP address-assignment and service issues.
• Perform routine DNS/DHCP administration and approved changes.
• Monitor service availability and respond to related incidents.

• Support virtualised environments using

.

• Monitor virtual machines and virtual infrastructure.
• Troubleshoot common virtualisation-related issues.
• Assist with VM provisioning, configuration, and maintenance.
• Support VMware infrastructure changes under established procedures.
• Monitor performance and capacity and escalate complex issues.

• Use

for Windows Server administration and troubleshooting.

• Develop and maintain scripts for routine administration tasks.
• Automate repetitive system-management activities where appropriate.
• Use scripting for monitoring, reporting, and operational tasks.
• Maintain and document operational scripts.

• Support enterprise applications including

.

• Troubleshoot common application and infrastructure integration issues.
• Assist with application incidents and service requests.
• Monitor application services and escalate complex issues.
• Support standard maintenance and configuration activities.

• Monitor enterprise backup and disaster recovery solutions.
• Perform backup checks and investigate backup failures.
• Assist with system and data recovery activities.
• Support disaster recovery procedures and testing.
• Support Windows Server patch management and approved security updates.
• Assist with vulnerability remediation and security findings.
• Perform system tasks required to close

VA/CR findings

.

• Follow enterprise access-control, security, and compliance procedures.

• Monitor Windows infrastructure and respond to system alerts.
• Log, categorise, prioritise, and track incidents using the appropriate ITSM system.
• Troubleshoot Windows, hardware, software, network, and infrastructure issues.
• Diagnose and resolve incidents within agreed SLAs.
• Support P1/P2 incidents and provide technical information during major incidents.
• Escalate complex or unresolved issues to senior engineers or the Team Lead.
• Document troubleshooting activities and resolutions.

• Diagnose and resolve hardware and software problems.
• Troubleshoot server operating system and infrastructure issues.
• Identify hardware faults and coordinate escalation or replacement.
• Perform technical diagnostics and document findings.

• Maintain accurate technical documentation and operational records.
• Document troubleshooting procedures and solutions.
• Update knowledge-base articles and operational guides.
• Communicate effectively with infrastructure teams and stakeholders.
• Provide clear updates during incidents and maintenance activities.

• Work assigned shifts to provide continuous infrastructure support.
• Participate in scheduled maintenance and after-hours activities when required.
• Respond to infrastructure incidents during assigned shifts.
• Perform effective shift handovers and communicate outstanding issues.
• Maintain service continuity across shift changes.

• Diploma, degree, or equivalent qualification in

IT, Computer Science, Engineering, or a related field

.

• Experience supporting enterprise

environments.

• Strong understanding of Windows Server operating systems and services.
• Working knowledge of

.

• Experience with

.

• Working knowledge of

scripting and automation.

• Experience troubleshooting hardware, software, operating system, and network issues.
• Good understanding of

.

• Experience supporting backup and disaster recovery solutions.
• Knowledge of

.

• Experience with patch management and security remediation.
• Ability to perform system tasks and close

VA/CR findings

.

• Strong analytical and problem-solving skills.
• Good communication and documentation skills.
• Willingness and ability to work shifts.

Windows Server | Active Directory | Group Policy | DNS | DHCP | TCP/IP | VMware | VCF | PowerShell | Exchange | Citrix | SCCM | Backup & DR | Patch Management | Security Remediation | Access Controls | Server Monitoring | Hardware & Software Troubleshooting | ITSM | Incident Management

• Experience supporting critical enterprise production environments.
• Experience in large-scale Windows infrastructure environments.
• Experience with VMware and virtualised infrastructure.
• Experience with enterprise backup and disaster recovery solutions.
• Experience with security vulnerability remediation.
• Experience in 24/7 or shift-based IT environments.
• Relevant Microsoft, VMware, or infrastructure certifications.

• Microsoft Windows Server certifications
• Microsoft Azure certifications
• VMware certifications
• ITIL Foundation
• CompTIA certifications
• Other relevant infrastructure or security certifications

You will join a hands-on, collaborative infrastructure team supporting reliable and secure enterprise environments.

We offer:

• Supportive and inclusive work environment
• Continuous learning and professional development
• Exposure to global enterprise clients and technologies
• Competitive compensation
• Clear career development opportunities

Join Excis and develop your expertise while supporting reliable, secure, and high-performing enterprise Windows infrastructure.