Whatever Whenever Talent - Welcome Office
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Key skills for this role
About the Role
Marriott International is hiring a Guest Experience Expert (Whatever Whenever Talent) at W Hotels in Dubai. The role involves delivering exceptional guest services including check-in/out, addressing requests, and creating memorable experiences.
Key Skills for This Role
Responsibilities
- Provide smooth check in and check out experiences for guests
- Address guest requests and operational needs throughout their stay
- Complete reports and share highlights of the local area
- Maintain a safe work place and follow company policies
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, or place objects weighing up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done.
Key Responsibilities
- Processing operational needs
- Addressing guest requests
- Completing reports
- Sharing the highlights of the local area
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Critical Success Factors
- Creating a safe work place
- Following company policies and procedures
- Maintaining confidentiality
- Protecting company assets
- Upholding quality standards
- Ensuring professional uniform, personal appearance, and communications
Physical Requirements
- Stand, sit, or walk for an extended time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
About W Hotels
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
- We are a place to experience life. We’re here to open doors and open minds.
- Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.
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