Lobby Ambassador
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Key skills for this role
About the Role
Marriott International is looking for a Lobby Ambassador to respond to guest needs, replenish supplies, deliver VIP amenities, and provide lifestyle services such as packing and ironing.
Key Skills for This Role
Responsibilities
- Respond promptly to all guest needs/requests and communicate with appropriate staff/departments
- Fill service cart with supplies and transport to assigned area
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
- Replace guest supplies in rooms and deliver VIP amenities
- Remove trash and room service items
- Check that all appliances are present and in working order
- Straighten desk items, furniture, and appliances
- Assess room cleanliness and notify Housekeeping if cleaning is required
- Provide lifestyle services upon request (packing/unpacking, pressing/ironing, shoe polishing, food/drink deliveries, workout setups)
Requirements
- Ability to lift and carry objects up to 25 pounds unassisted and up to 50 pounds with assistance
- Ability to push/pull loaded service cart over sloping/uneven surfaces
- Ability to stand, sit, kneel, or walk for extended periods
- Strong guest service orientation
Full Job Posting
Position Summary
- Respond promptly to all guest needs/requests and communicate with appropriate staff/departments, as needed to fulfill guest requests.
- Fill service cart with supplies and transport cart to assigned area.
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
- Replace guest supplies in rooms and deliver VIP amenities.
- Remove trash and room service items.
- Check that all appliances are present in the room and in working order.
- Straighten desk items, furniture, and appliances.
- Assess room cleanliness and if cleaning is required, notify Housekeeping of the required tasks.
- Provide lifestyle services upon request, including but not limited to, packing and unpacking, pressing and ironing, shoe polishing, food and drink deliveries and setups, workout setups, etc.
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
- Perform other reasonable job duties as requested by Supervisors.
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