West Coast Operations Coordinator

Key Responsibilities

• Monitor and manage active shipments to ensure on-time pickup and delivery.
• Serve as the primary point of contact for customers, carriers, and drivers throughout the shipment lifecycle.
• Proactively identify, troubleshoot, and resolve transportation issues while communicating timely updates to all parties.
• Maintain accurate, real-time shipment information within internal systems.
• Coordinate with customers, carriers, and internal teams to ensure seamless freight execution.
• Partner with the daytime operations team to ensure effective communication and smooth transitions between shifts.
• Maintain detailed records of shipment activity, communications, and issue resolutions.
• Ensure compliance with company policies, customer requirements, and transportation regulations.
• Build and maintain strong relationships with customers and carrier partners through outstanding service.

Qualifications

• 1+ year of freight brokerage or transportation logistics experience required.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and sound decision-making skills.
• Ability to work independently in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office and the ability to quickly learn transportation management systems (TMS).

Schedule

• Monday – Friday 2:00 PM – 10:00 PM EST (supporting West Coast operations)

What We Offer