breezy

Customer Care, 2nd Shift

Corporate Traffic Logistics

Jacksonville, USA

Full-time

Entry · 1+ years experience

Hybrid

Discovered 1 weeks ago

Free

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Monitor and track all active shipments to ensure on-time delivery and accurate status updates.
Serve as the main point of contact for carriers, drivers, and customers during after-hours operations.
Proactively identify and resolve any issues or delays in transit, escalating as needed.
Update internal systems with accurate, real-time shipment details and status changes.
Communicate professionally with customers to provide timely updates and solutions.
Collaborate with the day operations team to ensure a seamless transition and accurate handoff of information.
Maintain accurate records of all communication, updates, and issue resolutions.
Ensure compliance with company policies, safety standards, and customer requirements.

1+ year(s) experience within freight brokerage.
Strong organizational and multitasking skills with attention to detail.
Excellent communication and problem-solving abilities.
Ability to work independently and make quick decisions in a fast-paced environment.
Ability to learn industry-specific software.
Able to work after-hours and adapt to changing priorities.
Schedule: Wednesday, Thursday Friday 6pm-2am, Saturday and Sunday 12pm-8pm

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