Wellbeing Associate - Riyadh
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Concentrix is seeking a Wellbeing Associate in Riyadh to provide onsite mental health and wellbeing support to employees in content moderation roles. The role involves delivering one-to-one counselling sessions using CBT, ACT, and mindfulness-based therapies, as well as group sessions.
Key Skills for This Role
Responsibilities
- Deliver one to one onsite counselling sessions using short term therapeutic interventions such as CBT, ACT and MBT
- Deliver one to one onsite coaching sessions and develop resilience plans
- Deliver onsite group and peer support sessions aimed at building resilience and healthy coping strategies
- Facilitate onsite creative sessions such as creative therapies, music therapies, and mindfulness based activities
- Assess cases for trauma related to exposure to graphic content and follow escalation protocols
- Evaluate and appropriately manage risks of harm to self or others
- Manage confidential case records and reports safely and in line with privacy protocols
- Deliver psychometric assessments to employees
- Review assessment data for trends and contribute to insight reports
- Complete administrative duties including tracking session data and case notes
Requirements
- Master’s degree in clinical psychology, counselling psychology, or psychotherapy
- Current unrestricted license to practice in the country where the site is based
- Minimum 3 years of experience in wellbeing or psychotherapy field
- Proven experience in cross cultural counselling
- Fluent in written and spoken Arabic
- Excellent communication skills
- Strong data management skills
- Excellent time management and prioritization skills
Full Job Posting
Job Description
- Our psychological health team is a diverse group of specialists dedicated to developing, delivering, and evaluating employee health and wellbeing strategies for Trust & Safety teams at Concentrix.
- The Onsite Wellbeing Counsellor will provide onsite mental health and wellbeing support to employees working in content moderation roles.
- You'll conduct sessions using interventions such as Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT) and Mindfulness Based Therapies (MBT).
- You’ll routinely assess cases for risk, follow strict safety protocols and escalate complex cases to clinical leadership.
- Your role also includes collaborating with your colleagues to design and deliver group sessions that improve resilience, healthy coping, and distress management skills.
- As this role falls into the category of Trust & Safety, you’ll be working with people exposed to harmful content.
Primary Responsibilities
- Deliver one to one onsite counselling sessions, addressing a range of psychological health issues using short term therapeutic interventions such as CBT, ACT and MBT.
- Deliver one to one onsite coaching sessions, and develop resilience plans for maintaining employee health and wellbeing.
- Deliver onsite group and peer support sessions aimed at building resilience, developing healthy coping strategies and building positive working relationships.
- Facilitate onsite creative sessions such as creative therapies, music therapies, and mindfulness based activities.
- Assess cases for trauma related to exposure to graphic content and follow escalation protocols.
- Evaluate and appropriately manage risks of harm to self or others in a timely manner.
- Manage confidential case records and reports safely, and in line with privacy protocols.
- Deliver psychometric assessments to employees in the region.
- Review assessment data for trends that require intervention, and contribute to insight reports.
- Complete administrative duties, including tracking session data and completion of individual case notes in a timely manner.
- Respond promptly to emails and messages from employees seeking support.
- Communicate with the clinical leadership team on a regular basis to discuss observations, insights risks and areas for improvement.
Minimum Qualifications
- Master’s degree in clinical psychology, counselling psychology, or psychotherapy.
- Current unrestricted license to practice in the country where the site is based.
- Minimum 3 years of experience in wellbeing or psychotherapy field.
- Proven experience in cross cultural counselling, demonstrating sensitivity and competence with diverse client backgrounds.
- Able to build trust and rapport with employees, managers and team members.
- Proven experience designing and delivering wellbeing/mental health training, workshops and webinars.
- Strong data management skills, ensuring accurate handling of sensitive information and session records.
- Excellent time management and prioritization skills.
- Proven ability to maintain professionalism and ethical standards in a business environment.
- Excellent communication skills.
- Fluent in written and spoken Arabic.
- English B1 as a plus.
Desired Qualifications
- Experience working in Trust and Safety or a content moderation environment.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Concentrix Corporation
Team Leader
Riyadh, KSA
Supervise call center associates, coach performance, ensure Key Performance Indicators are met, and promote team values while managing team activities.
Sr. Representative, WFM Real Time Management
Riyadh, KSA
Concentrix Corporation is seeking a Senior Representative for Workforce Management Real Time Management to distribute schedules, monitor inbound volume, and resolve agent availability concerns. The role requires experien
Customer Service Advisor - Arabic and English Speaker
Dubai, UAE
Concentrix is hiring Arabic and English-speaking Customer Service Advisors for an on-site role in Dubai. As a luxury brand ambassador, you will handle inbound and outbound requests, curate personalized experiences for hi
Customer Service Advisor - Arabic and English Speaker
Abu Dhabi, UAE
Concentrix is looking for an Arabic and English-speaking Customer Service Advisor to handle customer inquiries via phone, email, chat, or social media. The role involves resolving routine problems and ensuring a positive
Customer Service Advisor
Dubai, UAE
As a Customer Service Representative, you will: Review customer requests and expectations and respond to them according to their needs and situations Provide customer service su...
Customer Service Advisor
Abu Dhabi, UAE
We re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be...
Brand Ambassador - Luxury Retail
Dubai, UAE
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL memb...
Trainer
Riyadh, KSA
Essential Functions/Core Responsibilities Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress...
Team Leader
Riyadh, KSA
Sr. Representative, WFM Real Time Management
Riyadh, KSA
Customer Service Advisor - Arabic and English Speaker
Dubai, UAE
Customer Service Advisor - Arabic and English Speaker
Abu Dhabi, UAE
Customer Service Advisor
Dubai, UAE
Customer Service Advisor
Abu Dhabi, UAE
Brand Ambassador - Luxury Retail
Dubai, UAE
Trainer
Riyadh, KSA