Trainer
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Key skills for this role
About the Role
Essential Functions/Core Responsibilities Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress.
Key Skills for This Role
Responsibilities
- Responsible for day to day functional direction of agents within the program training classroom environment.
- Monitor student progress during training, provide coaching and developmental feedback, and make readiness recommendations.
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques.
- Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
- Accountable for achieving individual training performance metrics.
- Support and partner with Operations to transition agents from training to production environment.
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings, and side by side observations.
- Ensure effective, consistent communication with managers, peers, and other resource groups.
- May support Instructional Design team in designing and developing training materials.
- Measure the effectiveness of training programs using various feedback methods.
- Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback.
- Participate and contribute to continuous learning culture.
Requirements
- Bachelor's Degree in related field from a four year college or university with two to four years of relevant experience preferred
- Proven experience in training methodologies and soft skills
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Demonstrated ability to multi task, prioritize, and meet timelines
- Self starter, sense of urgency, and works well under pressure
- Strong attention to detail
- Sense of professionalism and ability to develop good relationships
Full Job Posting
Essential Functions/Core Responsibilities
- Responsible for day to day functional direction of agents within the program training classroom environment.
- Monitor student progress, provide coaching and developmental feedback, and make readiness recommendations.
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques.
- Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
- Accountable for achieving individual training performance metrics.
- Support and partner with Operations to transition agents from training to production environment.
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings, and side by side observations.
- Ensure effective, consistent communication with managers, peers, and other resource groups.
- May support Instructional Design team in designing and developing training materials.
- Measure the effectiveness of training programs using various feedback methods.
- Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback.
- Participate and contribute to continuous learning culture.
Candidate Profile
- Bachelor's Degree in related field from a four year college or university with two to four years of relevant experience preferred.
- Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.).
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office.
- Demonstrated ability to multi task, prioritize, and meet timelines on deliverable.
- Self starter, sense of urgency, and works well under pressure.
- Strong attention to detail.
- Sense of professionalism and ability to develop good relationships.
Career Framework
- Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
- Analyzes possible solutions using standard procedures and principles.
- Builds knowledge of the organization, processes and customers.
- Solves a range of straightforward problems.
- Receives a moderate level of guidance and direction.
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