Welcome Host

Role Overview

Guest Experience

• Deliver a warm, professional, people-first experience for occupiers, visitors, and guests.
• Provide proactive and personalised support, anticipating needs and exceeding customer expectations.
• Respond to occupier enquiries, resolve issues promptly, and build relationships that improve satisfaction.
• Gather and act on feedback to continuously improve the workplace experience.

Operational Coordination

• Champion front-of-house service standards and coordinate daily reception activities.
• Maintain accurate records, reports, and operational checklists.
• Work with building management, facilities, security, cleaning providers, and other stakeholders.
• Promote events, amenities, and engagement initiatives and develop knowledge of local services.

General Responsibilities

• Uphold Cushman & Wakefield values and behavioural standards.
• Comply with company policies, health and safety requirements, and environmental standards.
• Support additional business activities and projects as required.

Essential Experience

• Experience in premium front-of-house, hospitality, customer service, or customer experience environments.
• Strong customer engagement and relationship-building skills.
• Experience supporting events, workplace activations, or community engagement initiatives.
• Comfort working with multiple stakeholders and managing varied customer needs.

Communication and Attributes

• Strong written and verbal English communication skills.
• Warm, confident, and professional communication style with the ability to build rapport quickly.
• Strong organisation, attention to detail, teamwork, independence, multitasking, and prioritisation skills.
• A proactive, solutions-focused, and service-oriented approach is required.

Desirable Experience

• Previous experience in a commercial office, corporate, or workplace environment is desirable.
• Familiarity with workplace community platforms or occupier engagement programmes is desirable.

Company Statement