Executive - Front office

Role Overview

Front Office and Guest Services

• Answer and screen internal calls, redirect calls as needed, and take adequately detailed messages.
• Greet, assist, and direct visitors, vendors, and the general public with a professional and courteous demeanor.
• Manage visitor badges, guest registration logs, and records through an electronic guest management system.
• Communicate with employees, guests, hosts, vendors, and other stakeholders to resolve requests and ensure satisfaction.

Administration and Coordination

• Schedule and assist with event and meeting room reservations, including event, catering, and ad hoc requests.
• Provide administrative support for administration, mail room, and copy or publication personnel.
• Order supplies, inspect conference rooms and guest spaces, and provide travel assistance such as calling taxis.
• Review work orders, report service requests, and coordinate corrective actions with building management, technicians, and vendors.

Role Expectations

• Maintain professional, friendly, and welcoming interactions throughout the employee and guest experience.
• Follow safety, security, work order, and standard operating procedures.
• Remain flexible to accommodate irregular or extended hours and communicate availability changes appropriately.