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Welcome Host

Audemars Piguet
Dubai, UAE
Full Time
Mid
Onsite
2 weeks ago
Client Relationship ManagementCustomer ServiceCRM SystemsHospitalityLuxury RetailEnglish
Free

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Client Relationship ManagementCustomer ServiceCRM Systems
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Company Description

  • Audemars Piguet is a luxury watch brand seeking a Welcome Host to provide exceptional client experiences.

Job Description

  • Demonstrate mastery of AP brand fundamentals, history, heritage, and product specificities.
  • Provide a welcoming atmosphere and personalized service to clients.
  • Act as the client's primary point of contact, coordinating appointments and ensuring seamless transitions.
  • Ensure all clients are comfortable during their stay, providing refreshments and assistance.
  • Respond to client feedback with a focus on continuous improvement.
  • Foster open and professional communication with the team.
  • Contribute to achieving monthly and yearly KPIs through exceptional hospitality.
  • Manage the boutique's client appointment schedule using AP platforms.
  • Utilize CRM system to manage client information, appointments, and transactions.
  • Maintain accurate records of client interactions, preferences, and purchases.
  • Maintain the boutique's cleanliness and appearance throughout the day.
  • Ensure compliance with all AP company policies, procedures, and guidelines.

Qualifications

  • Minimum 2 years of experience in a similar position.
  • Experience in luxury watch industry is a plus.
  • Previous experience in managing client relationships and client experience in a luxury retail environment.
  • Fluent English language skills are a must, Arabic a plus.
  • Great sense of initiative.
  • Excellent interpersonal and organizational skills.
  • Excellent customer management skills.

Additional Information

  • Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
  • Audemars Piguet is an equal opportunity and affirmative action employer.

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