Welcome Desk Talent Coach - Welcome Office
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Key skills for this role
About the Role
Marriott International seeks a Welcome Desk Talent Coach for W Hotels in Dubai. The role involves processing guest check-ins, managing accounts, and providing exceptional service. Candidates need a high school diploma and 1 year of related work experience.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying identity, payment, and room assignment
- Set up accurate accounts and enter Marriott Rewards information
- Complete cashier and closing reports, balance receipts
- Assist management in training and coaching employees
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Position Summary
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
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