Website Implementation Specialist

ProfitSolv is a SaaS business services provider for the legal and accounting industry. We are looking for a Website Implementation Specialist to join our team at ProfitSolv! The Website Implementation Specialist serves as a dedicated resource for the onboarding team, owning the technical preparation and execution of customer website go-lives. This role accelerates the launch process by coordinating directly with customers and their technical stakeholders to ensure domain transitions are completed accurately and on schedule. What we provide:

Opportunity to Invest in Your Future . We offer a 401K match.

Paid Time Off . Enjoy paid time off and paid holidays.

Great Coverage . Take advantage of health, dental, and vision HSA and FSA policies.

A Great Team . Collaborate with smart, curious, hardworking individuals.

Performance Compensation . Be rewarded for your hard work with performance-based merits.

Remote Work . Want to work from home? No problem!

As a Website Implementation Specialist, you will:

Own end-to-end technical execution of website go-live after customer approval, including coordinating domain access and updating DNS records.

Serve as the primary liaison between customers, their IT departments, and domain specialists throughout the launch process.

Conduct daily outreach to assigned customers to maintain launch momentum, identify blockers, and drive timely resolution.

Review and manage Trello cards for assigned technical tasks, ensuring accurate status tracking and timely completion.

Partner with onboarding teammates to engage customer-side technical stakeholders and align on launch requirements.

Troubleshoot and resolve technical launch roadblocks, escalating to senior resources as needed.

Maintain clear documentation of launch status, customer communications, and technical actions taken.

Other duties as assigned.