Customer Success Associate

ProfitSolv is a SaaS business services provider for the legal and accounting industry. We are looking for a Customer Success Associate to join our growing team at ProfitSolv!

As a Customer Success Associate, you will be responsible for building and maintaining customer relationships, driving revenue renewals, churn reduction, upselling and cross-selling of add on products to include payments.

What we provide:

Opportunity to Invest in Your Future. We offer a 401K match.

Paid Time Off. Enjoy paid time off and paid holidays.

Great Coverage. Take advantage of health, dental, and vision HSA and FSA policies.

A Great Team. Collaborate with smart, curious, hardworking individuals.

Performance Compensation. Be rewarded for your hard work with performance-based merits and commission.

Remote Work. Want to work from home? No problem!

As a Customer Success Associate, you will:

Act as an advocate between clients and the company.

Identify a need for upselling and cross-selling payments or other add on products.

Contact and follow up with customers to meet revenue renewal objectives.

Enter information into customer success tools and databases.

Implement projects, procedures and customer touchpoints to ensure overall customer satisfaction.

Analyze the customer lifecycle and journey; including touch points, early signals of at-risk renewals, email outreach, and opportunities for upsell of existing or cross sell products.

Other duties as assigned.

This position follows established policies and procedures to keep confidential information secure.

A great fit for this position has:

Prior experience cultivating positive, long lasting, working relationships with customers and coworkers.