Warehouse Supervisor
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Key skills for this role
About the Role
Deluxe Holiday Homes seeks a Warehouse Supervisor to manage warehouse operations across three locations in the UAE. The role is responsible for inventory accuracy, team management, and ensuring timely dispatch of supplies for short-term rental properties.
Key Skills for This Role
Responsibilities
- Review Inflow every morning by 09:00 for negative stock entries, items without GRN, and unconfirmed dispatches
- Approve all Inflow quantity adjustments with documented reason
- Ensure every goods receipt in Inflow is backed by a signed physical GRN
- Ensure every item dispatched has an Inflow invoice or issue record created before leaving the warehouse
- Lead the monthly physical stock count of all SKUs on the last Saturday of each month
- Set Reorder Points (ROP) for all stock categories and review reorder tracker daily
- Raise purchase orders for approved procurement and monitor delivery dates
- Maintain an approved supplier register with contact details and rate cards
- Ensure bulk consumables maintain a minimum 30 day supply at all times
- Oversee GRN process: physical count, signing, and handling short/over/damaged deliveries
- Manage delivery operations: review daily dispatch tracker, enforce priority standards, and ensure delivery confirmation
- Manage two Shift Leaders and three Warehouse Team Members, conduct weekly 1 on 1s, and review KPIs
Requirements
- Minimum 3 years in a warehouse supervisory or senior team leader role in the UAE
- Must have managed a team of 4 or more
- Must have worked with a WMS or inventory management system such as Inflow, Oracle WMS, SAP, or equivalent
- Experience in a high volume daily dispatch operation is strongly preferred
- A driver's license is a plus
- Diploma or degree in logistics, supply chain management, or business administration preferred
- Proficient in Inflow or equivalent WMS; comfortable building and reading reports in Microsoft Excel or Google Sheets
- English professional written and verbal proficiency required
- Detail oriented, proactive, process driven, direct, and floor present
Full Job Posting
Role Description
- The Warehouse Supervisor owns the operational integrity of Warehouse 45 and Warehouse 47 and Fujairah warehouse.
- Every item that enters and exits the warehouse is documented and traceable; the Inflow system accurately reflects physical reality at all times; and the Head of Operations receives reliable, independent weekly visibility into warehouse performance.
Inflow/ERP System Ownership
- Review Inflow every morning by 09:00. Check for: negative stock entries (investigate and correct within 24 hours), items without a corresponding GRN, unconfirmed dispatches from the previous day.
- Approve all Inflow quantity adjustments. No figure changes in the system without the Supervisor's documented approval and a stated reason.
- Ensure every goods receipt in Inflow is backed by a signed physical GRN. The Inflow quantity must match the GRN quantity.
- Ensure every item dispatched has an Inflow invoice or issue record created before it leaves the warehouse.
- Lead the monthly physical stock count of all 294 SKUs or more on the last Saturday of each month. Variances above 2% per SKU trigger a written root cause investigation.
Stock Control and Replenishment
- Set Reorder Points (ROP) for all stock categories within 30 days of joining. ROP = (Average Daily Usage x Supplier Lead Time in Days) + Safety Stock.
- Review the reorder tracker daily at 10:30. Any item at or below its ROP results in a purchase request raised and sent for approval the same day.
- Raise purchase orders in Inflow for all approved procurement. Monitor expected delivery dates actively.
- Maintain an approved supplier register with contact details, service categories, last order dates, and agreed rate cards.
- Ensure bulk consumables (soap, shampoo, bath gel, professional cleaning products) maintain a minimum 30 day supply at all times.
Goods Received Note (GRN) Process Governance
- Every supplier delivery is physically counted item by item before any Inflow entry is made.
- GRN forms are signed by both the Shift Leader and the supplier representative.
- Short deliveries are logged on the GRN, the Supervisor is notified, and the supplier is chased within 24 hours.
- Over deliveries are not accepted into Inflow until the Supervisor has approved.
- Damaged goods received are photographed before any item is moved, noted on the GRN, and a supplier claim is raised within 48 hours.
- Monthly GRN compliance audit: count of signed GRNs compared to count of Inflow goods receipts for the period.
Delivery Operations
- Review the daily dispatch tracker every morning. Any delivery unconfirmed from the previous day is personally investigated before 10:00.
- Enforce delivery priority standards: emergency guest delivery within 30 minutes; same day HK delivery within 2 hours; scheduled morning delivery pick completed by 07:00; scheduled evening delivery pick completed by 16:00; ONB property delivery staged 24 hours before activation.
- Enforce the delivery confirmation standard: the driver sends a photo of delivered items at the property within 5 minutes of delivery.
- Coordinate with the ONB coordinator for upcoming property activations. ONB items are staged and ready 24 hours before each activation date.
- Track monthly delivery confirmation rate. Target within 90 days: 95%.
Team Management
- Manage two Shift Leaders (one fixed morning, one fixed evening) and three Warehouse Team Members.
- Conduct a weekly 1 on 1 with each Shift Leader covering delivery accuracy, GRN compliance, handover log quality, and open issues.
- Review Shift Leader KPI scores monthly and provide written feedback.
- Ensure every Team Member has a clear understanding of their picking assignment and GRN counting responsibilities.
- Approve leave requests with minimum 5 working days notice for planned leave.
Shift Handover Management
- The 14:30 to 16:30 overlap between shifts is the daily handover window.
- A physical handover log is completed at every shift transition.
- The evening Shift Leader prepares and posts the next day's delivery schedule for drivers by 23:00 each night.
- At 23:00 each night, the evening Shift Leader sends a handover message to GRO listing any open deliveries or issues.
Returns, Damages and Claims
- Every returned or damaged item is processed within 24 hours of arrival.
- Returns are triaged into good condition, repairable, or write off.
- Write offs require the Supervisor's signature. Items above AED 500 require the Head of Operations to be informed.
- Appliance repair decisions are made by the Supervisor in consultation with the Maintenance Manager.
- Supplier claims for damaged deliveries are raised within 48 hours of receipt.
- Monthly write off summary submitted to Head of Operations.
Reporting
- Weekly report submitted every Friday by 17:00 directly to the Head of Operations.
- Monthly stock count report submitted by the Monday after the count.
- Same day escalation to Head of Operations for any HK consumable stockout, negative Inflow entry, team conduct issue, or delivery failure affecting a guest occupied property.
- Be in close coordination with the finance team and ensure timely audits are in place.
Requirements
- Minimum 3 years in a warehouse supervisory or senior team leader role in the UAE.
- Must have managed a team of 4 or more.
- Must have worked with a WMS or inventory management system such as Inflow, Oracle WMS, SAP, or equivalent.
- Experience in a high volume daily dispatch operation is strongly preferred.
- A driver's license is a plus.
- Hospitality, property management, facility management, or FMCG distribution background preferred.
- Diploma or degree in logistics, supply chain management, or business administration preferred.
- Proficient in Inflow or equivalent WMS. Comfortable building and reading reports in Microsoft Excel or Google Sheets.
- English professional written and verbal proficiency required.
- Detail oriented, proactive, process driven, direct, floor present.
- Must be willing to work on the warehouse floor for the first 30 days before moving to full supervisory mode.
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