Warehouse Supervisor
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Key skills for this role
About the Role
Deluxe Holiday Homes seeks a Warehouse Supervisor to manage operational integrity of three warehouses in Dubai and Fujairah. The role owns Inflow/ERP system accuracy, stock control, GRN governance, delivery operations, and team management.
Key Skills for This Role
Responsibilities
- Own the operational integrity of three warehouses; ensure every item entering and exiting is documented and traceable
- Review Inflow every morning; check for negative stock entries, items without GRN, unconfirmed dispatches
- Approve all Inflow quantity adjustments with documented approval and reason
- Ensure every goods receipt in Inflow is backed by a signed physical GRN
- Lead monthly physical stock count of all SKUs; compare to Inflow and investigate variances above 2%
- Set Reorder Points for all stock categories; review reorder tracker daily and raise purchase requests when items at or below ROP
- Maintain approved supplier register and ensure bulk consumables maintain minimum 30 day supply
- Oversee GRN process: physically count deliveries, sign GRNs, log short/over deliveries and damaged goods
- Manage delivery operations: review daily dispatch tracker, enforce delivery priority standards, ensure delivery confirmation with photo evidence
- Manage two Shift Leaders and three Warehouse Team Members; conduct weekly 1 on 1s, review KPIs, approve leave
- Ensure shift handover process: briefings, handover log, next day delivery schedule posted by 23:00
- Process returns, damages, and claims within 24 hours; raise supplier claims within 48 hours
Requirements
- Minimum 3 years in a warehouse supervisory or senior team leader role in the UAE
- Must have managed a team of 4 or more
- Must have worked with a WMS or inventory management system such as Inflow, Oracle WMS, SAP, or equivalent
- Experience in a high volume daily dispatch operation is strongly preferred
- A driver's license is a plus
- Diploma or degree in logistics, supply chain management, or business administration preferred
- Proficient in Inflow or equivalent WMS; comfortable building and reading reports in Microsoft Excel or Google Sheets
- English professional written and verbal proficiency required
- Detail oriented, proactive, process driven, direct, floor present
Full Job Posting
Role Description
- The Warehouse Supervisor owns the operational integrity of Warehouse 45, Warehouse 47, and Fujairah warehouse
- Every item entering and exiting the warehouse is documented and traceable; Inflow system accurately reflects physical reality
- Head of Operations receives reliable, independent weekly visibility into warehouse performance
Inflow/ERP System Ownership
- Review Inflow every morning by 09:00; check for negative stock entries, items without GRN, unconfirmed dispatches
- Approve all Inflow quantity adjustments with documented approval and reason
- Ensure every goods receipt in Inflow is backed by a signed physical GRN; quantity must match GRN quantity
- Ensure every item dispatched has an Inflow invoice or issue record created before it leaves the warehouse
- Lead monthly physical stock count of all 294 SKUs on last Saturday; variances above 2% trigger root cause investigation
Stock Control and Replenishment
- Set Reorder Points (ROP) for all stock categories within 30 days; formula: ROP = (Average Daily Usage x Supplier Lead Time) + Safety Stock
- Review reorder tracker daily at 10:30; any item at or below ROP results in purchase request raised same day
- Raise purchase orders in Inflow for approved procurement; monitor expected delivery dates
- Maintain approved supplier register with contact details, service categories, last order dates, and agreed rate cards
- Ensure bulk consumables maintain minimum 30 day supply at all times
Goods Received Note (GRN) Process Governance
- Every supplier delivery is physically counted item by item before any Inflow entry
- GRN forms signed by both Shift Leader and supplier representative; deliveries without signature refused or held
- Short deliveries logged on GRN; supplier chased within 24 hours for balance or credit note
- Over deliveries not accepted into Inflow until Supervisor approved; excess held separately or returned
- Damaged goods photographed before moving, noted on GRN, supplier claim raised within 48 hours
- Monthly GRN compliance audit: count of signed GRNs compared to Inflow goods receipts
Delivery Operations
- Review daily dispatch tracker every morning; any unconfirmed delivery from previous day investigated before 10:00
- Enforce delivery priority standards: emergency guest delivery within 30 min, same day HK within 2 hours, etc.
- Enforce delivery confirmation standard: driver sends photo within 5 minutes; Shift Leader logs confirmation
- Coordinate with ONB coordinator for upcoming property activations; items staged 24 hours before activation
- Track monthly delivery confirmation rate; target 95% within 90 days
Team Management
- Manage two Shift Leaders (fixed morning and evening) and three Warehouse Team Members
- Conduct weekly 1 on 1 with each Shift Leader; cover delivery accuracy, GRN compliance, handover log quality
- Review Shift Leader KPI scores monthly and provide written feedback
- Ensure every Team Member understands picking assignment, rack section, and GRN counting responsibilities
- Approve leave requests with minimum 5 working days notice; unplanned leave communicated by phone call
Shift Handover Management
- 14:30 to 16:30 overlap is daily handover window; morning Shift Leader briefs evening Shift Leader
- Physical handover log completed at every shift transition; incoming Shift Leader signs to acknowledge
- Evening Shift Leader prepares and posts next day's delivery schedule by 23:00 each night
- At 23:00, evening Shift Leader sends handover message to GRO listing open deliveries or issues
Returns, Damages and Claims
- Returns triaged on arrival: good condition (return to shelf), repairable (stage in repair area), write off (hold for Supervisor approval)
- Write offs require Supervisor's signature; items above AED 500 require Head of Operations informed
- Appliance repair decisions made with Maintenance Manager; every repair logged with details
- Supplier claims for damaged deliveries raised within 48 hours; monthly write off summary submitted
Reporting
- Weekly report submitted every Friday by 17:00 directly to Head of Operations; includes deliveries, GRNs, stockouts, discrepancies, team attendance, pending POs, open claims
- Monthly stock count report submitted by Monday after count; includes variances, adjustments, root causes, process improvements
- Same day escalation to Head of Operations for stockouts, negative Inflow entries, conduct issues, delivery failures affecting guests
- Coordinate with finance team; at least one audit per month mandatory
Requirements
- Minimum 3 years in warehouse supervisory or senior team leader role in UAE
- Managed a team of 4 or more
- Worked with WMS or inventory management system such as Inflow, Oracle WMS, SAP, or equivalent
- Experience in high volume daily dispatch operation strongly preferred
- Driver's license is a plus
- Hospitality, property management, facility management, or FMCG distribution background preferred
- Diploma or degree in logistics, supply chain management, or business administration preferred
- Proficient in Inflow or equivalent WMS; comfortable building reports in Excel or Google Sheets
- English professional written and verbal proficiency required
- Detail oriented, proactive, process driven, direct, floor present
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