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Warehouse / Customer Service Representative
Tenaquip
CAN
Full-time
Mid
Onsite
Discovered Today
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Responsibilities
- Represent and champion the Tenaquip brand at the branch and on-site, building strong, lasting client relationships.
- Drive growth by expanding existing accounts and developing new business.
- Share insights through bi‑weekly sales reports and monthly performance presentations.
- Track key sales metrics to support continuous growth and exceptional customer satisfaction.
- Keep branch and site activities aligned with corporate goals and standards.
- Maintain a strong presence at the Albian and Horizon sites, overseeing daily operations and ensuring smooth performance.
- Manage vendor‑managed inventory (VMI) programs and maintain accurate stock levels.
- Oversee inventory control, cash handling, and branch opening/closing procedures.
- Resolve customer issues quickly and professionally to maintain high satisfaction.
- Maintain a safe, organized, and efficient facility layout.
- Manage procurement of supplies while keeping costs controlled and service levels high.
- Ensure compliance with policies, procedures, and safety standards; provide training when needed.
- Lead and support warehouse and inside sales teams to ensure fast, accurate order fulfillment.
Qualifications
- Works a 7‑on / 7‑off schedule with 12‑hour shifts.
- Able to travel to required sites (Albian or Horizon).
- Strong focus on customer satisfaction with professional, timely service.
- Clear and respectful communicator; listens well and asks questions to ensure understanding.
- Able to prepare simple quotes and respond to routine emails.
- Comfortable tracking inventory, performing reconciliations, and adjusting for variances.
- Detail‑oriented with accurate work habits; follows procedures and reports issues when they arise.
- Able to identify basic problems and use established methods to solve them.
- Makes routine decisions using set guidelines and seeks guidance when needed.
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