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Branch Customer Service Representative
Tenaquip
Yellowknife, CAN
Full-time
Entry · 1+ years experience
Onsite
Discovered 3 weeks ago
POSERP
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Key Skills for This Role
POSERP
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Responsibilities
- Greet and assist customers at the branch, providing accurate product and service information.
- Respond to inquiries and prepare quotes, order confirmations, and other related documents.
- Process customer orders and payments accurately, including order entry, allocation, and tracking.
- Handle product returns and restock items as required.
- Maintain a clean, organized, and welcoming counter and pick-up area.
- Assist with receiving, putting away inventory, and participating in regular inventory counts.
- Support in-store merchandising and promotional displays.
- Contribute to team and departmental goals by performing additional tasks as needed.
- Follow all company health and safety policies, maintain a safe work environment, and promptly report hazards or incidents.
Requirements
- Minimum of 1 year of customer service experience, preferably in a retail, branch, or warehouse environment.
- Strong verbal and written communication skills.
- Excellent attention to detail and accuracy in processing transactions and orders.
- Time management and organizational skills; able to handle multiple priorities effectively.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
- Experience using POS and ERP systems for order entry, lookups, and tracking.
- Demonstrated teamwork and collaboration; willingly assists others when needed.
- Positive, professional attitude with a customer-first mindset.
- Takes ownership of assigned tasks and follows through on commitments.
- Ability to lift up to 50 lbs safely as needed.
- We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.
- #Tenaquipjobs
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