Warehouse and Production Manager

Job Purpose

Order and Production Management

• Review new, pending, urgent, reprint, pickup, and delivery orders daily.
• Prepare the daily production plan and assign priorities to employees.
• Track orders through printing, heat pressing, quality checking, packing, and dispatch.
• Monitor deadlines, resolve or escalate delays, and keep order statuses accurate.
• Ensure completed orders pass required quality and quantity checks before release.
• Coordinate customer order updates when delays, defects, or changes occur.

Employee Supervision

• Assign daily tasks and follow up on completion.
• Enforce operating procedures, safety rules, quality standards, and working schedules.
• Coordinate handovers between printing, heat pressing, packing, and dispatch.
• Train employees on order handling, quality checks, stock procedures, and workplace organisation.
• Identify repeated mistakes and implement corrective actions.
• Report attendance, performance, workload, and staffing concerns to the owner.

Quality Control

• Conduct final checks on selected or high-value orders before dispatch.
• Approve authorised reprints, replacements, or additional material use.
• Record defects, complaints, reprints, returns, and wastage.
• Investigate recurring production problems and recommend improvements.
• Document customer complaints and communicate them to the owner.

Inventory and Warehouse Control

• Monitor fabric, ink, printing paper, packaging, labels, and other consumables.
• Maintain minimum stock levels and prepare replenishment requests before materials run out.
• Organise regular stock counts and investigate stock differences or unusual wastage.
• Ensure materials, customer orders, and finished products are labelled and stored correctly.
• Maintain separate areas for incoming stock, work in progress, completed orders, returns, and defective products.
• Keep the warehouse clean, organised, secure, and safe.

Supplier Bills and Administration

• Review supplier quotations, invoices, receipts, purchase records, and delivery notes.
• Match supplier invoices against approved orders and delivered quantities.
• Track paid amounts, pending payments, credit balances, and due dates.
• Flag incorrect invoices, unexpected charges, or overdue payments to the owner.
• Prepare regular supplier-payment summaries and maintain operational records.
• Do not approve new suppliers, significant purchases, or price changes without owner approval.

Owner Communication

• Provide regular updates covering order status, complaints, stock shortages, supplier issues, equipment faults, staffing concerns, wastage, and quality problems.
• Escalate urgent matters immediately and obtain approval before decisions outside the agreed budget or authority.

General Responsibilities

• Coordinate courier collections and customer pickups when required.
• Secure orders, switch off equipment, and close the premises properly at the end of the day.
• Support production, packing, customer communication, or receiving deliveries when operationally necessary.
• Maintain confidentiality regarding company pricing, suppliers, customers, designs, and financial information.

Required Skills and Experience

• Previous experience in warehouse, production, retail operations, or team supervision.
• Strong organisation, follow-up, problem-solving, communication, and escalation skills.
• Ability to manage employees while remaining hands-on during busy periods.
• Comfort using spreadsheets, order-tracking systems, and basic financial records.
• Basic understanding of invoices, supplier accounts, inventory, and expense control.
• English is required; Arabic is an advantage.
• Textile, printing, manufacturing, or e-commerce experience is preferred.

Pay and Work Location

• Pay is AED 3,500 to AED 4,500 per month.
• Work location is in person.