Wallet Operations Manager

Overview

Responsibilities

• Oversee wallet operations, including deposits, withdrawals, internal transfers, sweeps, address administration, and settlement-related transfers under approved procedures
• Validate transaction instructions, approval chains, whitelisting status, wallet addresses, network parameters, and transaction readiness before execution
• Support hot and cold wallet governance, including limits, access restrictions, dual controls, and emergency procedures
• Monitor blockchain transaction confirmations, settlement progress, failed or delayed transfers, and network anomalies, escalating issues promptly
• Perform and review wallet reconciliations against internal records, client positions, proprietary balances, and settlement records, investigating discrepancies promptly
• Maintain complete operational records, including wallet instructions, approvals, transaction hashes, settlement evidence, exception logs, and incident reports
• Collaborate with Technology and Information Security to enforce access discipline, including restricted and reviewed wallet access
• Escalate unusual transfers, address mismatches, rejected transactions, unreconciled wallet movements, suspected fraud, or security concerns immediately
• Coordinate with Trade Operations, Finance, Trading, Compliance, and counterparties to support timely and controlled settlement of virtual asset obligations
• Maintain and improve procedures, threshold controls, approval matrices, and contingency actions for wallet and blockchain operations
• Support oversight of third-party wallet infrastructure providers, blockchain analytics tools, and related vendors
• Ensure readiness for internal audit, external assurance, and regulatory inspections relating to wallet governance, transaction evidence, access logs, and operational controls

Qualifications

• Bachelor’s degree in Finance, Technology, Information Systems, Operations, or a related discipline
• Minimum 5 years of experience in wallet operations, blockchain operations, custody operations, digital asset operations, or regulated financial operations
• Strong experience with virtual asset transfers, wallet governance, reconciliations, and operational approvals
• Deep understanding of transaction handling discipline, control evidence, and escalation requirements in high-risk operational environments
• Experience with wallet infrastructure, custody tooling, and blockchain explorers or analytics tools is preferred