Wallet Operations Deputy

Overview

Wallet Management

• Crypto wallet product owner role, offer industry wide leading CEX crypto deposit withdraw safekeep service.
• Oversee daily operations of exchange wallets, including deposits, withdrawals.
• Monitor blockchain transactions to ensure timely processing and resolve delays or failures
• Maintain operational uptime of exchange wallets
• Coordinate and complete network upgrades, token events and testing with no issues

Risk Mitigation & Compliance

• Monitor Internal Alerts and collaborate with internal stakeholders and external parties to react to incidents and implement safeguards.
• Continuously review existing risk and controls to prevent potential future impact to the firm or users

Process Optimization

• Review internal processes and simplify or automate processes to enhance efficiency and users experience
• Analyze competitor product and industry trends to identify potential product/process enhancements

Cross-Functional & External Collaboration

• Work with Customer Support to resolve wallet-related user inquiries
• Drive the strategy and partner with Stakeholders across various departments to solve customer pain-points and enhance our product user experience
• Communicate and collaborate with regulators, auditors and external parties

Business Growth

• Drive the CEX business growth strategy and develop/integrate new products to increase market share

Requirements

• 5+ years in crypto wallet operations, blockchain infrastructure, or a related role
• 8+ years of experience in Product/Operations Management
• Familiarity with various blockchain technologies notwithstanding EVM, Polkadot, Cosmos, etc.
• Familiarity with on-chain analysis tools, DeFi protocols, and new projects
• Familiarity with wallet infrastructure such as nodes, signing services and wallet custody models (Hardware wallet, MPC, HSM, KSM, Embedded Custody)
• Excellent problem-solving and communication skills
• Ability to stay calm in pressure situations and make clear decisions with thorough impact analysis
• Ability to thrive in a fast-paced, 24/7 crypto environment, passionate and self starter
• Tradfi experience in Issuer Services & Custody is a plus
• **Why Binance*** Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
• Binance is committed to being an equal opportunity employer.
• We believe that having a diverse workforce is fundamental to our success.*By submitting a job application, you confirm that you have read and agree to our* ***Candidate Privacy Notice****.*
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
• These tools assist our recruitment team but do not replace human judgment.
• Final hiring decisions are ultimately made by humans.
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