Waitstaff - Butterly Room, Shisha Lounge & Event Operations
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Key skills for this role
About the Role
Rosewood Doha is seeking Waitstaff for the Butterfly Room, Shisha Lounge, and Event Operations. You will deliver exceptional guest service, maintain high standards, and support restaurant operations.
Key Skills for This Role
Responsibilities
- Deliver exceptional guest service and ensure guest satisfaction
- Set up and maintain restaurant stations with clean cutlery, plates, and service wear
- Take orders and serve food and beverages according to standards
- Handle guest inquiries and complaints courteously and efficiently
- Maintain cleanliness and organization of the restaurant
- Operate the micros system effectively and process payments
Requirements
- Previous experience in a similar role in luxury hospitality preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast paced environment
Full Job Posting
Your Role
- Ensures to deliver the brand promise and always provide exceptional guest service.
- Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts.
- Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
- Maintains positive guest and associate interactions with good working relationships.
Operations
- Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health, and safety.
- Ensure high standards of personal presentation and grooming.
- Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture.
- To have a full working knowledge of the restaurant floor plan / layout, all F&B offers.
- Ensure to know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
- Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest.
- Establish rapport with guests in a professional manner.
- Always provide our guests with the highest level of service and attention.
- Handle all guest enquiries and complaints in a courteous and efficient manner, requesting the assistance of the Team Leader / Supervisor or manager as required.
- Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
- Ensure discretion and confidentiality with SAGs customers and ensure all information is given to a Team Leader and the management in order for the reservation in house database to be updated.
- Always follow the restaurant Order of Service and Standard Operating Procedures.
Our Associate Experience
- A competitive salary and benefits package
- High quality associate accommodation in prime locations in the heart of Lusail and the Pearl
- A birthday day off (because your milestones matter!)
- Personalized development plans and continuous learning opportunities to support your career journey
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