Waitstaff - Butterly Room, Shisha Lounge & Event Operations
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Key skills for this role
About the Role
Rosewood Doha is hiring Waitstaff for its Butterfly Room, Shisha Lounge, and Event Operations. The role involves delivering exceptional guest service, maintaining high standards of cleanliness and presentation, and supporting restaurant operations.
Key Skills for This Role
Responsibilities
- Greet and serve guests in a professional manner, ensuring exceptional service
- Maintain high standards of cleanliness and organization in the restaurant
- Set up and maintain stations with clean, polished cutlery and service wear
- Follow the Order of Service and Standard Operating Procedures
- Engage with guests, build rapport, and communicate preferences to supervisors
- Handle guest complaints and issues promptly, escalating when necessary
- Operate the Micros system effectively to present bills and process payments
- Participate in training programs and ongoing development
- Assist with opening and closing duties as required
Requirements
- High standards of personal presentation and grooming
- Ability to deliver exceptional guest service
- Knowledge of restaurant floor plan/layout and F&B offers
- Ability to handle guest inquiries and complaints courteously
- Ability to work in a team and follow instructions
- Familiarity with opening and closing procedures
- Experience with Micros system is a plus
Full Job Posting
Why Join Us?
- At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.
- Guided by our philosophy of Relationship Hospitality and culture of Make the Place, we believe in enriching lives.
- You’ll be part of a diverse, inclusive and supportive community that invests in your development.
About Rosewood Doha
- Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events.
- The property includes a 155 key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges.
- Since opening in July 2025, Rosewood Doha has been recognized with multiple international and regional accolades.
Our Associate Experience
- A competitive salary and benefits package
- High quality associate accommodation in prime locations in the heart of Lusail and the Pearl
- A birthday day off
- Personalized development plans and continuous learning opportunities
Your Role – Guest Satisfaction
- Ensure to deliver the brand promise and always provide exceptional guest service.
- Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts.
- Ensure that all guest and associate complaints are resolved in a quick and efficient manner.
- Maintain positive guest and associate interactions with good working relationships.
Your Role – Operations
- Understand and strictly adhere to Rules and Regulations concerning fire, hygiene, health, and safety.
- Ensure high standards of personal presentation and grooming.
- Fully partake in a comprehensive training program as set out by the restaurant.
- Have a full working knowledge of the restaurant floor plan/layout and all F&B offers.
- Ensure to know the daily occupancy rate of the hotel, number of arrivals and departures, SAGs guests.
- Be familiar with all services/characteristics and sites of interest/activities in the neighborhood.
- Establish rapport with guests in a professional manner.
- Always provide guests with the highest level of service and attention.
- Handle all guest enquiries and complaints in a courteous and efficient manner.
- Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
- Ensure discretion and confidentiality with SAGs customers.
- Always follow the restaurant Order of Service and Standard Operating Procedures.
Your Role – Service Execution
- Follow all ongoing training procedures as set out by your mentor and management.
- Report for duty on time and prepared for your shift. Adhere to agreed break times.
- Follow opening and closing procedures and complete all duties as required.
- Ensure that all stations are equipped with sufficient clean, polished cutlery/plates and all other service wear.
- Ensure all tables are laid in accordance with the SOP.
- Be ready and prepared for service.
- Engage with and contribute to service briefings.
- Take instructions from your supervisor and manager, anticipate their requirements.
- Work with your Supervisor in order to control your section.
- Follow the Order of Service at all times, responding to shift in charge instructions.
- Respond to any menu/drinks queries with knowledgeable, informative, and engaging answers.
- Ensure that individual Mise en Place for each order is known and placed on the table.
Your Role – Guest Interaction and Cleanliness
- Understand guests to be prioritized – VIP’s, unhappy guests & regulars.
- Communicate guest preferences to your supervisor in order to build guest profiles.
- React promptly and deal with any issues, complaints, breakages & spillages.
- Communicate any issues to your supervisor and management promptly.
- Restock the station on time following the procedures.
- Ensure a high level of cleanliness is maintained throughout the restaurant.
- Complete relevant checklists correctly and honestly.
- Respond to changes in the F&B function as dictated by the industry, company, and hotel.
- Grow and improve skills and abilities through appropriate training, assessment, and performance.
- Operate the micros system effectively and present the bill and take payments correctly.
- Handle all operating equipment carefully avoiding abuse and minimizing breakage.
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