Waitstaff - Butterly Room, Shisha Lounge & Event Operations
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Key skills for this role
About the Role
Rosewood Doha is hiring Waitstaff for its Butterfly Room, Shisha Lounge, and Event Operations. The role involves delivering exceptional guest service, maintaining high standards, and supporting restaurant operations in a luxury hospitality environment.
Key Skills for This Role
Responsibilities
- Deliver exceptional guest service and ensure guest satisfaction
- Understand and adhere to hotel policies on fire, hygiene, health, and safety
- Maintain high standards of personal presentation and grooming
- Have full working knowledge of restaurant floor plan and F&B offerings
- Handle guest inquiries and complaints courteously and efficiently
- Follow restaurant Order of Service and Standard Operating Procedures
- Assist in setting up and maintaining station cleanliness
- Operate the micros system to present bills and take payments
Requirements
- Previous experience in a similar waitstaff role in luxury hospitality
- Excellent communication and interpersonal skills
- Ability to work in a fast paced environment
- Knowledge of food and beverage service standards
Full Job Posting
General Information
- Country/Region: Qatar
- Province/City: Doha
- Hiring Entity: Rosewood Doha
- Department: Food & Beverage Services
- Job Type: Full time Permanent
About Rosewood Doha
- Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, offering ultra luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events.
- The property includes a 155 key hotel, 162 serviced apartments and 276 private residences, alongside diverse restaurants, lounges, event spaces and curated lifestyle experiences.
- Since opening in July 2025, Rosewood Doha has received multiple international and regional accolades including distinctions from Michelin Guide, Forbes Travel Guide and Qatar Tourism.
Associate Experience
- Competitive salary and benefits package
- High quality associate accommodation in prime locations in Lusail and the Pearl
- Birthday day off
- Personalized development plans and continuous learning opportunities
Your Role Guest Satisfaction
- Ensure to deliver the brand promise and always provide exceptional guest service.
- Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts.
- Ensure that all guest and associate complaints are resolved in a quick and efficient manner.
- Maintain positive guest and associate interactions with good working relationships.
Your Role Operations
- Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health, and safety.
- Ensure high standards of personal presentation and grooming.
- Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture.
- To have a full working knowledge of the restaurant floor plan / layout, all F&B offers.
- Ensure to know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
- Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha.
- Establish rapport with guests in a professional manner.
- Always provide our guests with the highest level of service and attention.
- Handle all guest enquiries and complaints in a courteous and efficient manner, requesting the assistance of the Team Leader / Supervisor or manager as required.
- Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
- Ensure discretion and confidentiality with SAGs customers and ensure all information is given to a Team Leader and the management in order for the reservation in house database to be updated.
- Always follow the restaurant Order of Service and Standard Operating Procedures.
Additional Operational Duties
- Follow all ongoing training procedures as set out by your mentor and the management.
- Report for duty on time and prepared for your shift. Adhere to agreed break times.
- Follow opening and closing procedures and complete all duties as required by the management and the Supervisor.
- Ensure that all stations are equipped with sufficient clean, polished cutlery / plates, and all other service wear.
- Ensure all tables are laid in accordance with the SOP.
- Be ready and prepared for service.
- Engage with and contribute to service briefings.
- Take instructions from your supervisor and manager, anticipate their requirements.
- Work with your Supervisor in order to control your section.
- Assist the Supervisor in controlling your section in the restaurant.
- Follow the Order of Service at all times, responding to the shift in charge instructions.
- Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.
Guest Interaction and Issue Resolution
- Ensure that individual Mise en Place for each order is known and placed on the table.
- Understand guests to be prioritized – VIP’s, unhappy guests & regulars.
- Communicate guest preferences to your supervisor in order to build guest profiles.
- React promptly and deal with any issues, complaints, breakages & spillages.
- Communicate any issues to your supervisor and management promptly.
- Restock the station on time following the procedures.
- Ensure a high level of cleanliness is maintained throughout the restaurant.
- Complete relevant checklists correctly and honestly.
- Respond to changes in the F&B function as dictated by the industry, company, and hotel.
- Grow and improve skills and abilities through the appropriate training, assessment, and performance.
- Operate the micros system effectively and present the bill and take payments correctly.
- Handle all operating equipment carefully avoiding abuse and minimizing breakage.
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