Waiter / Waitress

About Raffles The Palm

Role Overview

Key Responsibilities

• Review daily events and acknowledge VIP arrivals.
• Know menu items, garnishes, contents and preparation methods, and explain them clearly to guests.
• Present children's menus, describe specials and offer alternative cuisine when appropriate.
• Serve and clear food and beverage items professionally.
• Use the POS system for sales, checks, closing procedures and cash-out.
• Carry trays, bus tables and reset tables with linen, china, glass and silver.
• Check guest satisfaction and report or help resolve problems.
• Follow cash and credit card procedures.
• Keep restaurant, workstations and storage areas clean, safe and stocked.
• Perform opening, closing and table-setting duties, and assist other outlets during peak periods.

Qualifications

• Minimum one year of food and beverage serving experience.
• Previous public contact and/or cashiering experience.
• Secondary education.
• Reading, writing and oral proficiency in English.
• Ability to handle cash effectively and communicate well with customers.
• Basic food and beverage product knowledge, teamwork and attention to detail.

Employee Benefits

• Colleague benefits include complimentary upgrades, extended stays, discounted stays across Fairmont and Raffles properties, and dining and wellness discounts.

Application Process

• Applicants are required to complete an AssessFirst profile and questionnaire after applying.